Account Manager, Defense Sales
New Yesterday
The Aerospace and Defense Account Manager, provides comprehensive leadership managing virtually all aspects of the companys strategic and tactical approach to assigned customers. These customers are typically mission critical, large accounts that are foundational to Coherents business. The Account Manager owns the customers booking forecast and is a conduit for all pricing, quoting, and negotiations. The focus is on active opportunities with existing capabilities while seeking to grow our share and displace competitors whenever possible. The Account Manager should maintain a comprehensive view of Coherents product footprint at the customer along with our content on key platforms/programs and future projections (both customer provided and internal view). The Account Manager should work to keep Product Managers advised of the business pipeline, customer satisfaction, and key operational issues that might affect future business. The Account manager is expected to make recommendations on potential strategic investments and capabilities that could lead to increased business and should manage the relationships between Coherents personnel and the customers equivalent personnel up to and including executive management.
The Account Manager works closely with the product line managers and business development personnel when new products or capabilities are introduced, a new division/group is targeted for expansion, or when government solicitations result in equivalent opportunities from multiple primes and Coherents response must be strategically managed.
Depending on the size and scope of the account(s), the Account Manager may direct the work of other Account Managers and Business Development Staff.
This role is REMOTE
Primary Duties & Responsibilities
Manages assigned accounts acting as the key contact for both Coherents and the customers personnel.
Provides leadership in all aspects of Coherents interaction with the customer as follows; Conduit for pricing, quotes, and negotiations. Depending on the size and complexity of the account may not be personally involved in every transaction, but would be a leader for the account.
Aggressively grow Coherents footprint at the account, displacing competitors whenever possible.
Keeps Product Managers updated on the business and important upcoming bids. Provides advice on competitive pricing, key differentiators, and likely competitive responses.
Maintains overall awareness of operational execution through close communication with Program Managers, ensuring excellent customer satisfaction.
Maintains a complete footprint of Coherents products in use at the customer, paying special attention to franchise programs with significant reoccurring business. Helps product managers understand the details of these programs, long term projections, and program health.
Provides recommendations to Product Management/Business Development on opportunities for new business that may require investment or new products/capabilities.
Works closely with Business Development and Product Management when new products or capabilities are introduced.
Connects mid-level managers, engineers, quality personnel, buyers, etc. between the two companies as needed to facilitate efficient transactions and teamwork and build trust. Maintains customer organizational charts.
Provides advice to Senior Management on key decision makers, changes in the customers business, and market trends that may have a material impact.
Facilitates a regular executive engagement meeting to connect senior managers and foster long term relationships.
Remains aware of major government solicitations that affect the account and multiple other primes. Working with Business Development and Program Management, crafts account response to be in concert with Coherents overall strategy on the solicitation.
Provides regular internal updates to key personnel on the account.
Depending on the size and scope of the account, may direct the work of other Account Managers.
Education & Experience
Education : Minimum BS Degree (Materials Science, Optics, Mechanical Engineering, Physics or equivalent preferred)
Work Experience : Min 10 years of experience with some combination of ISR Systems, lasers, IR imaging, space imaging, or missile seekers, with the bulk of this time in key business or technical positions. At least 5 years' experience in Aerospace and Defense with significant exposure/expertise to government methods of solicitation and contracting. Must have a current DOD clearance (at least Collateral Secret) or be willing and capable of securing one.
Skills & Other Requirements
Experience in account management and track record of successful account growth and building strong relationships
Excellent interpersonal skills as well as excellent verbal and written communication skills
Strong organizational, financial, and business leadership abilities
Ability to understand and explain technical details at a level sufficient to be credible with customers
Ability to identify key technical details as business differentiators
Strong customer focus and relationship skills
Ability to motivate and guide teams without having a direct reporting structure
Proven skills in strategic relationships, product and market development, market research, and marketing communications
Ability to excel in a cross-organizational, cross-cultural, multi-location team environment
Proficiency with financial terms
Well-connected in the ISR, laser and/or opto-electronics industry
Strong project management, attention to detail, organizational skills, and follow through
Self-motivated and able to work productively with minimal supervision
Aptitude in decision-making and problem-solving
Working Conditions
Within company generally office environment or in a home office. Must be knowledgeable with operations and comfortable working with manufacturing personnel. Estimated 30% travel to customer locations and other activities (tradeshows/conferences) is anticipated. This travel must be efficient and cost effective.
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. person, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State."
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- Location:
- San Jose, CA, United States
- Category:
- Management Occupations