Paducah, KY We are seeking an Assistant General Manager / Sales Manager to join our team of professionals! The primary scope of this position is to manage, market and sell the hotel properties and company to perspective clients ensuring the revenue goals budgeted are obtained. Primary Responsibilities: Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staff Training, evaluating and scheduling of Guest Service Representatives Supervise reservations, group information and functions Responsible for the weekly forecasting of rooms and revenue for all hotel departments. Assist in the budgeting process and help to ensure compliance. Participate in daily and weekly revenue meetings giving input and information Registers guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift. Checks guests out of the hotel; processes customer payments according to established policies and procedures Respond to guest requests promptly Resolves minor guest complaints to the satisfaction of the customer Confirms guest reservations or coordinates with reservations Maintains the budget for the front desk by proper scheduling and ordering of appropriate office products as needed and budgeted for Assists in the interviewing and hiring of GSRs by screening applications, preparing behavioral interview questions, employment screening, reference checks and participating in the interview and follow up interview process. Prepare accurate and timely GSR evaluations and provide consistent feedback to GSRs performance Ensure GSR behavior is abiding to employee handbook Mentor, train and maintain consistency in knowledge of front office operations. Implement new programs and policies Spearhead and direct guest service action plans Communication with the revenue manager for revenue strategies Monitor selling strategies as communicated with the revenue manager Maintain department budgeted goals and expenses Balance sales daily Answer and assist with inquiries pertaining to hotel services Assist in scheduling and facilitating classes for all new hotel hires Maintain communications and relationships with all clients on a routine basis. Routinely make outside sales calls on the local market to keep a face-to-face relationship. Ensure that all businesses and communication with clients are documented and maintained for future use. Ensure that all required signatures, pay methods and other related information is obtained. Keep updated on competition efforts and operations so as to assess strengths and weaknesses for sales efforts. Maintain close and health communication with all operational areas within the organization so as to keep them apprised of any noted activities. Participate in local social functions, activities and organizations to maintain a strong presence within the community. Ensure the successful completion of all marketing plans and commitments. Skills: Exceptional people/interactive skills Leadership/Supervisory abilities Strong communication skills and processes Capability of utilizing operating systems and computers Possess high level of energy, creativity and enthusiasm Excellent oral and written skills and communications Attention to detail Outgoing personality Organizational ability Education / Experience: High school diploma or equivalent Minimum of 3 years of guest service experience Minimum of 2 years of management experience Experience in outside sales Benefits: Health Insurance Dental and Vision Insurance Vacation Pay Sick Pay Holiday Pay 401(k) Matching