DESCRIPTION

The Assistant Store Manager - Sales must be a goal-driven individual, expected to create and promote an extraordinary experience and a "consumer first" environment in Google's newest retail store . The Assistant Manager will have specific responsibilities in associate management in the retail space, to include hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levels and maintain the appearance of the space. Complete accounting and necessary reports associated with daily activities in the space, including physical inventories.

Assistant Store Manager - Sales:

Responsible for managing the sales associate team including ownership of measurable sales results and associated KPIs.

Lead a 'Radically Helpful' sales team, skilled to provide personal solutions & brand trust

Annual Salary Range: $72,000-$78,000

RESPONSIBILITIES

Essential Functions of this Position

Be the expert on 'Radically Helpful' customer service and brand ecosystems.

Responsible to drive store sales

Create an inclusive, collaborative, and engaging environment.

Support the Store Manager in daily operations and store management

Manage execution of opening and closing procedures including visual merchandising, inventory management, daily coverage plans and system reconciliation.

Guide all employees within the store, set task prioritization, resolve issues and customer escalations.

Build and coach teams, focusing on techniques which promote customer solutions, loyalty and measurable results.

Responsible for inventory management and brand visual excellence.

Supervise personnel:

Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity

Consistently demonstrate excellent interpersonal, leadership, and coaching skills

Create a work environment where motivated people can excel, exceeding daily ownership goals

Oversee floor experience - act as Floor Leader to ensure consumers receive a world-class experience

Own consumer coordination and welcome process

Support team and assist with consumer interactions and transactions

Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key metrics and hold associates accountable for poor performance

Perform role plays with associates on a regular basis to demonstrate world class service

Facilitate weekly personnel training/educational sessions to stay up-to-date on store products and competitive technology

Resolve or escalate appropriately any service issues.

Management and Development:

Interview, hire and make necessary discipline decisions including terminations, for personnel Inspire and engage associates by motivating team to succeed

Promote passion, pride and commitment

Lead by example and serve as a resource for product knowledge

Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion

Improve associate engagement through appropriate behaviors and actions

Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service

Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed

Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams

Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout.

Ensure Fair Labor Standards Act (FLSA) compliance

Review, approve and communicate temporary assignments and overtime for floating personnel

Product Launches:

Partner with Operations management and other appropriate parties to successfully launch new products, services, and processes and to review staffing forecast plan

Actively inspect post-launch and drive improved results with best practices

Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence

Document and report concerns with associates' knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate

Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling

Responsible for activity in space at all times

Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Merchandising:

Accountable for adhering to the merchandising standards

Instill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every consumer.

Compliance:

Drive operational compliance of back office processes, procedures and policies

Manage hours, time off, attendance and payroll approvals

Ensure timely completion of required training to empower personnel to succeed

Implement, execute and inspect existing and new retail programs, tools and training

Execute monthly cost reviews of overtime, discounts, returns and credits

Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other:

Report fraudulent activity to Security

On-call for emergencies

Continuously display high integrity

Develop strategic perspective and champion change

Inspire others to high performance through collaboration and teamwork

Utilize professional expertise to solve problems and analyze issues

Capture initiative and strive for results

Other duties as assigned

QUALIFICATIONS

3+ years' experience in Retail Management in high touch customer facing environments

Proven ability to manage large dynamic teams

Proven ability to achieve measureable sales results

Effective communication, presentation and interpersonal skills

Strong organizational skills with attention to detail

Experience working with any of the larger consumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions.

Possess strong written and verbal communication, and working knowledge of G-Suite

Payroll review and approvals experience preferred

Have a strong working knowledge of human resources policies and standard operating procedures

Experience conducting coaching, counseling and performance, positive reinforcement.

Excellent sales skills and demonstrated ability to meet or exceed performance standards

Ability to motivate and lead direct reports

Ability to work flexible hours, including evenings, weekends and holidays

Work with associates to elevate skills and performance, providing coaching on opportunities for improvement

Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, and Telehealth

Basic Life Insurance and AD&D

401(k) Plan withCompany Match

Legal Insurance

Company Paid Employee Assistance Program (EAP)

Employee Discount Program

Tuition Reimbursement (Degree and Professional Certification Programs)

Bonus Opportunities + Technology Reimbursement

Access to Use Approved AI Tools

Excellent Recognition Programs

Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials

Actively Promotes from Within

Represent a Company Dedicated to a Sustainable Future

ABOUT US

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $72,000.00 - $78,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 6915