BDC/Internet Sales Manager
New Yesterday
Essential Duties and Responsibilities:
- Lead Management:
- Respond promptly and professionally to all incoming internet sales leads (website inquiries, email, chat).
- Qualify leads by gathering information about customer needs, vehicle preferences, and budget.
- Research vehicle inventory and provide customers with relevant information.
- Follow up with leads to answer questions and address any concerns.
- Appointment Scheduling:
- Schedule appointments for potential customers to meet with sales consultants.
- Confirm appointments with both customers and sales consultants.
- Reschedule appointments as needed and communicate changes effectively.
- Customer Service:
- Provide excellent customer service throughout the entire lead-to-appointment process.
- Build rapport with potential customers and answer their questions in a friendly and informative manner.
- Address customer concerns and resolve issues promptly and professionally.
- Communication:
- Communicate effectively with sales consultants regarding customer information and appointment schedules.
- Maintain accurate records of all customer interactions and appointments.
- Utilize CRM software to track leads, manage appointments, and analyze performance data.
- Administrative Support:
- Assist with other administrative tasks as needed, such as preparing sales materials and maintaining the showroom.
- Location:
- Boone