At T-Mobile, we prioritize YOU! Our comprehensive Total Rewards Package ensures that you receive the same care and appreciation we extend to our customers. All team members benefit from a competitive base salary and an attractive compensation package. With our Total Rewards, you can build wealth through opportunities such as annual stock grants, an employee stock purchase plan, and access to free, year-round financial coaching. That’s how we empower our employees! As a Mobile Associate, you will be a vital member of a Retail Team of Experts, embodying the T-Mobile brand and creating a vibrant, engaging atmosphere around our products and services. If you're passionate about technology and thrive in a fast-paced environment where customer needs evolve continuously, this is the role for you! You will develop deep connections with customers, focusing on understanding their needs and providing tailored solutions. Key Responsibilities: Deliver an exceptional customer experience by assisting customers at every step of their shopping journey, whether they come from online, Customer Care, or in-store. Engage with customers, uncover their individual needs, and provide hands-on demonstrations of the latest technology. Collaboratively sell alongside customers, identifying personalized solutions that enhance their connection to family and friends. Approach service and sales needs with poise, integrity, and empathy. Utilize digital tools in customer interactions to showcase T-Mobile’s network excellence and service benefits. Complete comprehensive training focused on T-Mobile’s customer experience and ongoing personal development. Build relationships with T-Mobile employees across various channels to resolve customer issues effectively. Identify and hand off small business leads, supporting team initiatives, and promoting an inclusive work environment. Requirements: High School Diploma or GED. 6 months of customer service and/or sales experience; retail experience preferred. Strong passion for customer service and the ability to connect positively with customers. Desire to learn, grow, and thrive in a competitive sales environment. 18 years of age or older and legally authorized to work in the United States. Your compensation includes an hourly base pay of $20, with additional training pay of $5 per hour during the first 90 days of on-the-job training. Following your training, you can expect to promote to a Mobile Expert role, qualifying for an annual incentive target of $18,000, with actual incentives varying based on performance and full-time status. We celebrate our employees with a range of benefits, including comprehensive medical, dental, and vision insurance, a flexible spending account, 401(k) plans, stock grants, paid time off, and holiday leave. Our commitment to our team members extends to tuition assistance, family support initiatives, and wellness programs, ensuring you have the resources you need to thrive. At T-Mobile, we foster a culture of growth and inclusivity. This role represents a stepping stone in your career with numerous opportunities for advancement. If you’re ready to join a dynamic team where your growth matters, we want to hear from you! T-Mobile USA, Inc. is an Equal Opportunity Employer and does not tolerate discrimination of any kind.