At T-Mobile, we are dedicated to investing in YOU! Our Total Rewards Package ensures our team members receive the same exceptional care we extend to our customers. Enjoy a competitive base salary along with a comprehensive compensation package—this is Total Rewards. Employees have access to various wealth-building opportunities, including an annual stock grant, an employee stock purchase plan, a 401(k), and free year-round money coaching. That’s how we are UNSTOPPABLE for our employees! Job Overview As a Mobile Associate, you will join a dynamic Retail Team of Experts and embody the T-Mobile brand. You will be a brand ambassador, creating excitement around our innovative products and services. If you thrive in a fast-paced atmosphere where technology advances and customer needs are always evolving, this is the role for you! You will forge significant connections with customers, utilizing your exceptional relationship-building skills to meet and exceed their needs. Responsibilities: Deliver world-class customer service, ensuring customer loyalty by assisting them throughout their shopping journey. Highlight individual customer needs through tailored demonstrations of the latest technology available in-store. Engage in side-by-side selling to offer personalized solutions that connect customers to the services and devices they cherish. Approach each service and sales interaction with composure, integrity, and compassion. Utilize digital tools to enhance customer experiences, showcasing T-Mobile's superior coverage and plan benefits. Complete training on our in-store systems and processes to enhance your knowledge and skills. Maximize your time on shift by staying informed about innovations in wireless technology. Collaborate with fellow T-Mobile employees to collectively enhance the customer experience and resolve issues efficiently. Identify and refer potential small business leads to appropriate channels. Support team initiatives and create an inclusive workplace atmosphere. Education: High School Diploma/GED (Required) Work Experience: Minimum of 6 months in customer service and/or sales, preferably in a retail environment. Knowledge, Skills, and Abilities: Passionate about customer advocacy and able to connect authentically with customers. Motivated to succeed in a fast-paced sales context. Will to learn alongside team members while actively engaging with customers. Ability to balance customer satisfaction with performance targets. Licenses and Certifications: Must be at least 18 years of age and legally authorized to work in the United States. Training and Growth: Within your first 90 days at T-Mobile, you will receive on-the-job training and be eligible for hourly training pay. Upon completion, you will advance to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn a minimum of $20/hour, which includes base pay and incentives. Benefits: Enjoy comprehensive benefits that evolve to meet your needs, including medical, dental, and vision insurance; 401(k) plan; paid time off; and more. We also offer support for family building, parental leave, and employee stock grants. At T-Mobile, there’s clear potential for growth! We aim to help our employees reach their career ambitions, because your success drives our culture forward. T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not tolerate discrimination based on any protected characteristic. If you have a disability and require accommodations during the application or interview process, please let us know.