What You’ll Do

Resolve Customer Issues with Confidence: Be the go-to expert for troubleshooting and resolving customer concerns. Document your solutions in Salesforce to help build smarter, repeatable processes and improve our standard operating procedures.

Support the Entire Customer Lifecycle: From onboarding to ongoing support, you’ll ensure our customers have a seamless experience. You’ll also help manage pricing updates tied to product changes or contract adjustments.

Master Our Billing System: Become a subject matter expert in our TUBS billing platform. You’ll ensure billing groups and pricing are set up accurately and aligned with contracts and sales expectations.

Reporting & Audits: Use tools like PowerBI, Tableau, and Salesforce to run pricing audits, build insightful reports, and investigate discrepancies. Your work will help drive smarter decisions across the business.

Collaborate Across Teams: Work closely with Compliance, Tech Support, Finance, Billing IT, and other internal teams to resolve operational issues and improve customer outcomes.

Dive into Data: Analyze data quality and pricing issues across systems like Salesforce, SCM, and TUBS. Your troubleshooting skills will help keep our operations running smoothly.

Coordinate Contracts & Pricing: Partner with Sales to ensure pricing is accurate and up-to-date. You’ll monitor reports and conduct code reviews to maintain data integrity.

Ensure Account Accuracy: Understand complex billing structures and perform quality checks to ensure correct product enablement and pricing across multiple systems.

Provide Operational Support: Support Sales, Product Management, and Operations with account maintenance, ad hoc reporting, and customer inquiries.

Stay Sharp on Products & Tech: Maintain a strong understanding of our solutions and services. You’ll answer basic technical questions and escalate more complex issues when needed.

Contribute to Projects: Participate in cross-functional initiatives focused on data research, operational efficiency, billing, and contract maintenance.

Keep Documentation Spot-On: Prepare and maintain accurate reports, spreadsheets, presentations, and other documentation to support internal and external stakeholders.

What You Bring

Bachelor’s degree or equivalent experience

3+ years in customer service, client support, or account management

Expertise in Microsoft Excel, PowerBI, Tableau, Salesforce, or similar CRM platforms

Strong analytical and problem-solving skills

Excellent communication and organizational abilities

Strategic mindset with a focus on risk mitigation and process improvement

Top Skills We’re Looking For

Billing systems

Sales support

Process flow optimization

PowerBI & Tableau reporting

Salesforce CRM expertise

Advanced Excel skills

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Woodlyn,PA.

Application Deadline

This position is anticipated to close on Sep 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.