Job Title : Counter Sales Associate Type:

Full Time/Non-Exempt

Reports to:

Branch Manager

Type of Role : On-site

Responsibilities: Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public.

Responds to and provides customers with timely and accurate information regarding products and their applications.

Initiates customer sales orders and receives and processes warranties and credit returns.

Determines product required by customer and suggests alternatives and/or additional items related to customer orders.

Selects appropriate product from stock if needed.

Follow up on billing issues, received payment and obtain credit information.

Maintains, manages and updates all customer related database systems in a timely, accurate manner.

Maintains counter displays in an orderly and attractive manner.

Assist with and help resolve customer complaints.

Develops, builds and expands customer base through providing quality customer service.

Facilitates promotional activities to enhance branch sales.

Observes and recommends changes that could provide a better experience for customers.

Keep abreast of new information and industry standards by attending product and sales training workshops. Ensures standards set forth by the company are maintained at all times.

Special projects as assigned by management. Skill Requirements: Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information and provide excellent customer service.

Good computer proficiency.

Maintain a positive and professional demeanor as a trusted AC Pro representative.

Organizational skills; able to plan time and work effort effectively with attention to details.

Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner. Education and/or Experience Requirements

: High School Diploma or GED

Have product and application knowledge of HVAC products. Physical Requirements: Ability to stand on two feet, walk, twist, bend, reach, stoop, kneel, and crouch for extended periods (up to 8 hours or more a day).

Must be able to consistently lift up to 50 lbs. Anything over 50 lbs. requires assistance.

Ability to use both arms and hands fully for tasks such as reaching, feeling, grasping, gripping, carrying, pushing, and pulling.

Must be able to work in various warehouse conditions, including cold, heat, wind, dust, wet environments, and noisy surroundings

Ability to pass a Pre-Employment drug and physical screen As a member of our team, you will enjoy: Competitive pay

Medical & Dental: HMO and PPO options

Vision Plan

Company-Paid Life Insurance

Health Flex Spending Account (FSA)

401(k) Retirement Plan

Weekly pay periods (every Friday)

Employee Assistance Program (EAP)

Vacation & Sick Pay

Paid Holidays

Veteran’s day off with pay for associates who served in the military Schedule: Morning shift

Pay Range: Starting at $24.00- $28.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the .

Equal Opportunity Employer / Veterans encouraged to apply