Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative Insurance | Service + Sales Growth Opportunity
Location: Fishtown | Full-Time
Compensation: Base Salary + Bonuses + Licensing Support

Support Clients. Grow Your Career. Make an Impact.


Are you a motivated, detail-oriented professional who thrives in a customer-first environment and is ready to take the next step in your career? Our growing insurance agency is looking for a Customer Service Representative who not only provides exceptional support but is also excited to play a key role in business growth through service-based sales opportunities.

This position offers the perfect balance between customer service and sales, with a clear pathway to a fully licensed position. If you're driven, empathetic, and eager to grow, we want to hear from you.

What Youll Do:

• Respond to customer inquiries and provide knowledgeable, friendly support
  
  
• Assist clients with policy changes, billing, claims follow-up, and coverage updates
  
  
• Maintain accurate and up-to-date client records and documentation
  
  
• Identify opportunities to cross-sell or suggest additional coverage solutions based on customer needs
  
  
• Collaborate with licensed team members to ensure a seamless client experience
  
  
• Contribute to customer retention by delivering timely, attentive service
  
  

What You Bring:

• Excellent communication and interpersonal skills
  
  
• Strong attention to detail and organizational abilities
  
  
• Ability to multitask in a fast-paced office environment
  
  
• Comfort with discussing insurance-related needs and solutions
  
  
• Prior customer service or administrative experience preferred
  
  
• Sales experience or sales-minded approach is a plus
  
  

Licensing Requirement:
This role requires a Property & Casualty Insurance License. If you are not currently licensed, we provide training and support to help you obtain it. Employment is contingent upon becoming licensed within a designated timeframe.

Why Join Our Team:

• Competitive hourly compensation plus performance-based bonuses
  
  
• Paid training and licensing assistance
  
  
• Supportive, team-oriented culture focused on your growth
  
  
• Opportunity to grow into a licensed insurance sales or account management role
  
  
• Make a meaningful difference in the lives of our clients every day
  
  

If you're looking for more than just a joband want to build a career in a thriving, purpose-driven industryapply today and start growing with us.