Customer Service Representative

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Job Title: Customer Service Representative
Department: Sales
Reports to: Customer Service Supervisor Position Overview
This role involves processing customer orders, managing inventory, maintaining buyer relationships, and handling complaints. A strong focus on efficient communication and collaboration with team members and customers is essential.
Education/Experience
One-year certificate from college or technical school and several years' related experience and/or training; or equivalent combination of education and experience in accounting, sales, shipping and receiving or similar field.
Essential Functions and Responsibilities include the following.
Create standard and consignment sales orders and change orders.
Request item numbers from Quality Department
Request Spec review from Quality Department
Request Drawing review from Quality Department
Issue Customer Quotes
Issue RMA/RFI and process customer returns.
Generate commercial and proforma invoices
Verify accuracy of Daily Log based on open orders report in ERP system
Work with Operation to verify ship dates per customer Purchase Order.
Inform customers of estimated delivery schedules
Issue Drop Shipment purchase orders and ensure prompt and correct receipt of products
Process and submit invoices within 3 business days of shipment.
Review weekly aging accounts receivable report and follow up with customers on past due invoices and provide customer with any necessary documents to expedite payments
Complete necessary paperwork to issue credit or debits as needed. Maintain records of debits and credits
Investigate as well as resolve customer problems pertaining to purchase orders
Maintain ongoing relationship with customers and follow up with them regarding new and existing needs
Maintain assigned consignment inventory locations
Maintain assigned Min - Max inventory levels
Process usage based on customer specific agreements
Invoice usage per customer specific agreements
Insure all consignment bin start-ups and closures are documented and approved by manager
Create consignment audit count sheets based on inventory and transaction report in ERP system and create reconciliation cover sheets and reconcile the consignment bins as needed. Reconciliation needs to be completed within 48 hours of the audit. Maintain records of all audits
Protect organization's value by keeping information confidential
Strong accounting skills preferred.
Follow company and departmental principles, rules, guidelines, etc. with regards to health and safety, ISO & IATF requirements, Lean manufacturing principles, and good housekeeping
Other duties may be assigned.
Physical and Work Environment
Standard office setting with moderate noise levels. Reasonable accommodations available for individuals with disabilities.
Background & Drug Screen Disclaimer At JX Advanced Metals USA, we conduct background checks and drug screenings for all potential employees to ensure a safe and productive work environment. Background Checks: We verify employment history, education, and criminal records. Information is used only for employment purposes and kept confidential.
Drug Screenings: Pre-employment tests for substances, including THC products. Positive results may lead to the job offer being withdrawn.
By applying, you agree to these checks and screenings to help us maintain a secure workplace.
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Location:
Chandler, AZ, United States
Category:
Office And Administrative Support Occupations

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