ABOUT THE COMPANY Medical Instrument Development Laboratories, Inc. (MID Labs) was founded in 1981 by Dr. Carl Wang and has been instrumental in revolutionizing the ophthalmic field through its innovative products designed for vitreoretinal surgery. MID Labs' products are supplied to more than 30 countries and set the standard for precision, performance, and quality. The company's mission is to excel at providing quality and innovative ophthalmic products that benefit patients around the world. POSITION SUMMARY: We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will be an early-career professional, such as a recent graduate or someone with 2-5 years of sales or marketing experience. A Master's degree is preferred, as it demonstrates advanced business knowledge and the ability to quickly learn and apply complex concepts, but prior medical device or ophthalmic experience is not required. This role offers the opportunity to grow professionally while contributing to distributor management, marketing activities, and customer service initiatives. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Serve as the primary point of contact for customer inquiries Process orders, coordinate shipments, and manage payments Handle customer complaints and issue resolution Support sales activities and follow up on leads Assist with reporting and analyzing sales trends Marketing & Promotions Support Prepare materials for trade shows and marketing campaigns Support social media and promotional activities Assist in collecting customer feedback and market insights

Distributor & Partner Support Maintain relationships with distributors and partners Assist with onboarding, training, and distributor support Product & Regulatory Support Assist in product registration and compliance tasks as needed Coordinate with internal teams to ensure product availability Other Responsibilities Perform additional duties as assigned to support business objectives Travel as required EDUCATION, EXPERIENCE, AND SKILLS: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred 2-5 years of experience in sales, marketing, or customer service Strong communication, negotiation, and interpersonal skills Self-starter with ability to identify issues, opportunities, and take initiative Ability to learn quickly and adapt to new processes Annual Base Salary: $70,000 - $90,000 DOE (Depending on Experience) Location: San Leandro, CA (Onsite, Full-time) Company Website: Employment Type: Full-time