POSITION SUMMARY:

We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will have up to five years of relevant work experience and a strong desire to develop their skills and grow within the role. Prior experience in the medical device or ophthalmic industry is not required. This position offers an excellent opportunity to gain valuable experience while contributing to distributor management, marketing activities, and customer service initiatives.

ESSENTIAL FUNCTIONS:

Customer Service & Sales Support

Serve as the primary point of contact for customer inquiries

Process orders, coordinate shipments, and manage payments

Handle customer complaints and issue resolution

Support sales activities and follow up on leads

Assist with reporting and analyzing sales trends

Marketing & Promotions Support

Prepare materials for trade shows and marketing campaigns

Support social media and promotional activities

Assist in collecting customer feedback and market insights

Distributor & Partner Support

Maintain relationships with distributors and partners

Assist with onboarding, training, and distributor support

Product & Regulatory Support

Assist in product registration and compliance tasks as needed

Coordinate with internal teams to ensure product availability

Manage the RMA (Return Merchandise Authorization) process, including communications with the customers or distributors, tracking returns, coordinating with Quality and Regulatory teams, and ensuring timely resolution.

Other Responsibilities

Perform additional duties as assigned to support business objectives

Travel as required

EDUCATION, EXPERIENCE, AND SKILLS:

Bachelor’s degree in Business Administration, Marketing, or a related field,

Strong communication, negotiation, and interpersonal skills

Up to 5 years of relevant work experience

Self-starter with ability to identify issues, opportunities, and take initiative

Ability to learn quickly and adapt to new processes

Annual Compensation: $65,000 – $95,000 DOE (Depending on Experience)

Location: San Leandro, CA (Onsite, Full-time)

Company Website: www.midlabs.com

Employment Type: Full-time