We’re looking for a positive, personable Customer Service Coordinator with strong organizational and communication skills to join our team in a fast-paced, rewarding role.

In this position, you’ll interact with new clients, solve problems quickly, and help deliver an exceptional customer experience from start to finish. The ideal candidate has a background in customer service or dispatching, along with strong multitasking abilities and tech-savviness. Familiarity with Office, Outlook, VOIP systems, and driver routing is highly valuable.

If you enjoy connecting with people, thrive under pressure, and want to grow in a supportive and fast-moving environment, we’d love to hear from you.

What We Offer:

Medical, Dental, and Vision insurance

Paid vacation and sick time

401(k) retirement plan

Exclusive discounts on travel, wellness, entertainment, and fitness

Apply today and take the next step in a career where your work truly makes a difference!

Compensation:

$50,000 - $56,000 at plan

Responsibilities:

Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

Communicate frequent customer suggestions to the team to troubleshoot

Record customer interactions and follow up on their experience with our company

Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

Answering phone calls

Calling clients and technicians

Scheduling field jobs with technicians, clients, and homeowners

Provide excellent customer service and maintain client relations

Data entry

Preparing and gaining work authorizations

Assist in acquiring billing information for clients and insurance companies

Keep track of customer accounts and make updates with new account information as necessary

Record customer interactions and follow up on their experience with our company

Find patterns in customer complaints and bring them to the team for improvement

Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications:

Display strong communication skills, active listening skills, and personal skills

Strong knowledge of customer interface and interaction

High school diploma, G.E.D. or equivalent

Customer service experience required

Dispatching or scheduling experience is a plus

Detail oriented

Must be able to work at a fast pace.

Must live within daily driving distance to the office

In office position

Working right in the USA

High school graduate, G.E.D. recipient, or equivalent

Previous work in a customer-facing position

Display strong communication skills, active listening skills, and personal skills

Must live within daily driving to the office

About Company

Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few. Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations. We offer services throughout Southern California.