*Overview*Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.We are seeking a dedicated and enthusiastic Customer Service Representative (CSS) to join our team. In this role, your focus is long-term, not on the short-term, one-off sale. The goal is to build customer relationships to the point where, when a need arises, the customer thinks primarily of CFE. The ideal candidate will possess strong communication and sales skills and a passion for helping others.*In this role you will be required to:*Ensure we retain and grow our Service and Parts customers strategically, maintaining service and parts margins on our current customer base and drive new sales efforts.Provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents, and handle customer issues when they arise.Follow communication procedures, guidelines, and policies. Take the extra mile to engage with customers.Meet at least quarterly with customers and prospects.Maintain a knowledge base, follow up on services and quotes daily, update fleet information and operator training.Manage work orders, share positive and negative feedback, review labor rates and update PM agreements.Customer visits focusing on how to best be an asset through our different offered services: Compensation is based on experience.*Skills, Knowledge, & Abilities of a Successful Candidate:** Unwavering customer service drive and focus* Ability to analyze information and provide solutions to customer issues effectively.* Experience in sales or customer service is highly desirable.* Ability to build long lasting relationships* Excellent communication and presentation skills* Results oriented and self-starter A MUST* Desire to make money and ascend professionally* Self-motivated and able to work independently* Exceptional follow-up skills* Willingness to take initiative and learn the products and services* Proficient in data entry with attention to detail and accuracy with Microsoft Word and Excel experience.* A positive attitude with a commitment to delivering outstanding client services.*Responsibilities** Respond to customer inquiries via phone, email, or chat in a timely and professional manner.* Provide accurate information regarding products, services, and company policies.* Maintain detailed records of customer interactions and transactions through data entry.* Collaborate with other departments to address customer needs effectively.* Analyze customer feedback to identify areas for improvement in service delivery.* Uphold company standards for client services and ensure customer satisfaction.*Required Education** High School diploma or equivalent*We Offer:** Competitive base salary with adjusted commission plan and benefits* Medical and dental*Additional Benefits:** Vacation and holidays* Paid sick days* Vehicle Allowance* Gas Card* Cell phone* Computer* Supportive team environment*Supplemental Pay** Commission Pay* One location*About CFE Equipment:*CFE Equipment strives to be a best-in-class dealership within the forklift and material handling industry with over 50 years of experience. Our goal is to help our customers achieve significant gains in the productivity of their business. By providing equipment, parts, rentals, service, and logistical solutions; CFE is the one-stop for any forklift and/or material handling needs.CFE is an equal opportunity, drug-free, employer. Our goal is to create an inclusive workplace for all.Join us in creating memorable experiences for our customers while developing your career in a dynamic environment!Job Type: Full-timePay: $40,000.00 - $80,000.00 per yearBenefits:* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceShift:* Day shiftPeople with a criminal record are encouraged to applyAbility to Commute:* Norfolk, VA 23513 (Preferred)Ability to Relocate:* Norfolk, VA 23513: Relocate before starting work (Preferred)Work Location: In person