AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation, analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Cisco Customer Success Manager (Cisco CSM) supports strategic customer relationships with a strong focus on the consumption of Cisco solutions during the lifecycle. The CSM is responsible for providing knowledge to help deliver immediate value to the customer via direct communication around the Cisco portfolio on a recurring basis. The CSM will serve as a trusted advisor of Cisco products and work directly with AHEAD’s support teams to facilitate engagement, identify business outcomes, mitigate adoption barriers, interpret customer usage data, and cultivate new opportunities and account growth. Roles and Responsibilities Manage and support a dedicated group of strategic customers, serving as the trusted advisor for their Cisco portfolio. Ensure early alignment with strategic customers via Cisco’s Digital Lifecycle Selling Experience. Build strong relationships with client leads through organized communication. Understand the customer’s Cisco subscriptions, Enterprise Agreements, and support services, aligning them with business objectives to drive satisfaction. Collaborate with internal teams to ensure deployment and continued adoption of solutions. Drive adoption and consumption of Cisco solutions throughout the lifecycle, optimizing value. Handle event remediation including True Forward billings, overconsumption, non-provisioned subscriptions, and escalations. Measure and report on the business impact of Cisco solutions via Customer Success Plans and reviews. Identify and communicate new opportunities within the customer’s Cisco portfolio to drive account growth. Manage renewal opportunities and drive the renewal process with the Sales Team. Navigate Cisco’s CX tools and ensure understanding of Cisco services support platforms. Experience and Certifications 2-4 years of relevant Customer Success Management experience. Cisco Customer Success Manager certification preferred. Cisco Customer Experience Blackbelt is a plus. Skills Ability to manage change and engage team members. Leadership and facilitation skills. Excellent communication and presentation skills. Ability to manage client issues and priorities. Comfortable interacting with C-level stakeholders. Proficient in MS Office: Word, Excel, PowerPoint. Why AHEAD: We value diversity and foster growth through technology, training, and certifications. We offer paid time off, holidays, and a comprehensive benefits program including parental leave and more.

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