Customer Success Manager (US)

1 Days Old

Customer Success Manager The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally. Sub Department Overview Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients. Job Overview The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases. The SMCS manages the day-to-day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The SMCS is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts and starting to exhibit thought-leadership across the organization. Core Responsibilities: Drive day-to-day interactions with a defined set of partners Act as the client's go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client Deliver analytical insights to the client by providing actionable recommendations Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners Create and establish go-to-market plans for premium accounts and each of its multiple use cases Plan and execute QBRs and regular meetings Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives Additional responsibilities as and when required by the business
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Location:
New York
Category:
Office And Administrative Support Occupations

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