Role

Samaya is building the first Expert Intelligence platform for Financial Services. Our users create teams of AI agents that supercharge financial research, discovery and analysis. We're a high-growth, world-class AI team seeing incredible product traction with leading financial institutions. This is a rare opportunity to join the early GTM team at a high-growth AI startup that is transforming financial services.

As a Customer Success Manager at Samaya, you will play a critical role in deepening our enterprise relationships, driving user engagement, and synthesizing customer feedback to shape the product roadmap. You will manage and grow Samaya's relationships with leading financial institutions and partner with product and engineering to drive platform growth. Responsibilities Work with key enterprise stakeholders from users to C-suite to advise on AI's capabilities and unlocking value with Samaya Analyze customer feedback and usage data to distill insights and guide the product roadmap Proactively identify opportunities to strengthen engagement across customer teams and increase usage Track and analyze user behavior and account health to preempt issues and drive expansion Establish meeting cadences with customers to collect feedback, support implementation, and ensure satisfaction Partner with the sales team on pre-sales and post-sales efforts, including supporting pilots, warm touchpoints, and onboarding Create playbooks and processes that will become the foundations of the Customer Success function at Samaya Experience

Required 5+ years experience in Customer Success, Account Management, or related client-facing roles Experience supporting early-stage sales or growth efforts in a startup environment Experience working with enterprise B2B software customers Demonstrated ability to build trust with enterprise customers and manage relationships with multiple stakeholders Proactive and organized, able to independently spot trends in usage and feedback and take initiative Strong written and verbal communication skills Comfortable navigating feedback loops across sales, product, and engineering teams Preferred Background in financial services or working with data-intensive products Familiarity with customer engagement tools (e.g. CRM, usage analytics) Compensation

The cash compensation range for this role is $100,000 to $175,000.

Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.

Bonus and equity components may also be considered as part of the overall compensation package. Benefits Comprehensive health insurance coverage (medical, dental, vision, and short-term disability) to support your health and wellbeing Support your long-term financial well-being with 401K (US) and enhanced Pension contributions (UK) Flexibility to rest and recharge with unlimited PTO Travel budget to provide opportunities for learning and collaboration by attending conferences, visiting other offices, and more Office equipment allowance to enhance the comfort of your workspace Hybrid work environment to promote balance and flexibility, with typically 3 (or more) days in the office per week Inclusive Hiring

Interview Accommodations: We are committed to ensuring an equitable selection process for everyone and welcome applicants from varied backgrounds to enrich our team. If you require accommodations or adjustments during our recruitment process, please inform us.

Equal Opportunity Employer: We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Visa Sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. About Samaya

Samaya is building the first AI agents designed specifically for expert knowledge work in financial services - one of the world's largest and most information-intensive industries.

In today's financial world, professionals face overwhelming volumes of fast-moving, complex information. Traditional tools, and even general-purpose AI, lack the accuracy, depth, and reliability needed for critical decisions. We believe AI should go beyond helpful suggestions, it should act as a true expert collaborator.

Our mission is to supercharge financial research and decision-making by empowering professionals to build their own teams of expert AI agents. These agents combine exceptional speed and precision: answering deep questions instantly, automating complex workflows, and delivering structured, predictive insights. Samaya's platform combines cutting-edge domain-specialized AI models, a world-class engineering and ML team, and a simple, intuitive interface designed for financial professionals.

We're growing quickly, our user base has scaled from hundreds to 10,000+, with partnerships spanning top financial institutions around the world, including Morgan Stanley, a top 5 hedge fund, a top 5 asset management firm, and more.

We're backed by $43.5M in Series A funding led by NEA, with investors including Eric Schmidt, Yann LeCun, Jeff Dean, Marty Chavez, and Mark Cuban.

If you're excited about building expert AI that transforms how knowledge work is done, and want to be part of a fast-moving, supportive, and ambitious team - we'd love to hear from you. Our Operating Principles Put Users first. Our users rely on us to do their jobs. We exist because our users trust us to help them achieve their goals. In return for this trust users place in us, we keep their needs as our top priority. Win as a collective. We are high achievers with a drive to succeed. We build strong bonds over this shared drive. We dive in to help when one of us needs it. We're kind to each other and boost each other to succeed and grow professionally and personally. We build trust with each other by making commitments and consistently delivering on them. This trust means we genuinely support each other, embracing feedback as a tool for growth and improvement. We win by operating this way, as one team. Focus and iterate quickly. Bias for action makes us build and learn quickly. Iterating fast requires clarity on what outcomes we are targeting and why. Prioritizing the important things, taking full ownership and initiative, making fast initial progress, and rapid iterations lead to the best outcomes. Innovate Relentlessly. We pursue novel insights, challenging the status quo and reimagining how things are done. We aren't attached to the past when improving our product and how we work in the future. We actively invest time in innovation, thinking "outside the box" to consistently raise our standards. Prioritize Outcomes over Egos . We are committed not to a person, an idea, or an opinion but to continuously making progress to our goals. Sometimes, our goals are ambiguous; in those moments, we iterate, learn, and move on to the next inquiry. We ask the tough questions with kindness, dropping our egos in our pursuit of evidence. For our business goals, we learn from our users. For our scientific goals, our understanding is built through rigorous experimentation, research, and observation. For our personal goals, we embrace candid feedback and collaborative learning to guide our progress.