Customer Success Manager, San Jose

Customer Success Manager

11 Days Old

About Our Company

WeBox is the leading intelligent marketplace delivering personalized group orders.

WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth.
Our Mission

Deliver Happiness
Our Vision

By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.
Job Summary

WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. In this role, you are responsible for creating increasing revenue for each account through exceptional customer service and execution.

In this role, you will provide management and oversight over dozens of corporate accounts, so you must be able to handle a multitude of clients at the same time. Prioritization, delegation, attention to detail, and a sense of urgency are important traits for this role.

Your performance will be measured not only by your ability to successfully handle multiple accounts at the time but you will also be financially rewarded for your ability to grow the revenue for each account.
Core Responsibilities

Hosting meetings (in-person and/or virtual) with new clients to outline the details of the corporate meal programs.
Coordinate across all WeBox departments to execute those details as outlined in the Statement of Work
Build trust and solid relationships with the clients through timely communication and delivering on expectations
Always looking for new ways to organically grow an account by focusing on incremental sales opportunities, e.g. adding days of service, expanding meal programs, etc.
Coordinating and troubleshooting with the operations team to make sure all logistics are taken care of and that the client satisfaction ratings remain high at all times

Key Skills

Able to seamlessly handle multiple clients and multiple projects simultaneously Great at client engagement with a positive, great energy personality
Sales-oriented, client happiness-centric
Detail-oriented, operationally sound
Food/menu smart and articulate
Able to respond effectively to client issues/problems in real-time and turn them into positive outcomes

Requirements and Qualifications

1- 3 years of experience in sales and/or account management, preferably in the hospitality, food service, and/or restaurant industry
Able to manage a portfolio of multiple accounts and clients within a city market
Previous sales experience is strongly preferred
Exceptional communication skills, both written and verbally
Team-player mindset and willingness to collaborate
Willing to take responsibility and act independently when necessary

Equal Opportunity Employer:

WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Note:

This position offers a competitive starting salary of $70k+ plus commissions, along with great benefits, PTO, and a 401K match.

This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.

If you meet the requirements and are interested in this position, please submit your application.

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Location:: San Jose

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