Customer Success Manager

New Yesterday

Customer Job
Customer Success Manager
Job ID: 25-10241
Job Title: Customer Success Manager Location: Remote • Must work in Pacific Time
Duration: 5-6 Months
Contract Type: W2 only
Pay Rate: $54.37/Hour
Role Mandate
We are hiring a Senior Customer Success Manager, to join our Client’s Experience Cloud team on our High Tech & Manufacturing team. To seize the significant opportunities ahead, Customer Success must lead the post-sales customer experience by showcasing opportunities for solution adoption and consistently delivering value for our customers at every interaction. In this industry-specialized capacity, you will serve as a trusted resource dedicated to assisting your accounts in achieving their goals for large-scale personalization and digital transformation by unifying various perspectives within Client for a cohesive strategy and measuring the impact throughout the process. Industry CSMs provide an exceptional experience for Client’s top customers by planning strategy, identifying use cases for deeper adoption, providing advocacy, and realizing value along the way.
Responsibilities The Senior Customer Success Manager will lead the charge in creating mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive. With your dynamic executive presence and in-depth digital marketing expertise, you'll highlight business trends and key in on metrics to drive unparalleled customer experiences. Accountability for the overall success of the customer with Client, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective. Serving as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels. Networking within accounts to ensure the successful execution of the customer’s strategy and roadmap. Delivering an exceptional customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals. Use data to drive Client’s product adoption and track progress from start to transformation. Championing innovation by sharing industry trends and new methods your customers can use Client’s solutions to enhance their digital maturity. Identifying customer risks and collaborating with the extended Client team to devise and implement “get well” plans.
Required Skills: 10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases Dedicated to achieving customer success outcomes by guiding customers in delivering business value Strong communication skills, with the ability to mediate conflict and build partnerships Strong consulting skills Ability to prioritize, multi-task, and perform in a fast-paced environment Exceptional organizational, presentation, and communication skills, both verbal and written Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners Effective at leading executive C-level discussions and presentations Flexibility to travel (approx. 30%)
Education: Bachelor’s Degree and/or relevant work experience
Apply
Location:
San Francisco

We found some similar jobs based on your search