Join to apply for the Customer Success Manager role at Broccoli AI Join to apply for the Customer Success Manager role at Broccoli AI This range is provided by Broccoli AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $160,000.00/yr Broccoli is building the AI-native operating system for home service businesses. Running a plumbing or HVAC company is chaotic—calls, scheduling, dispatch, follow-ups, marketing. We automate all of it so contractors can focus on what they do best: serving customers.

Our AI agents handle both revenue and ops—answering phones 24/7, booking jobs in real time, following up on leads, and alerting techs when emergencies hit.

We’ve grown from 0 to 200+ contractors in under a year, raised an unannounced round led by a Tier 1 VC to take on one of the biggest labor automation opportunities in the country.

Our Culture

We move fast. We talk to customers every day.

At Broccoli, We Value

Customer Empathy – We feel our customers' pain and build with their problems in mind. Speed – We move fast because speed forces simplicity and sharp focus on what truly matters. Humility – We stay humble, let the work speak, and never assume we have all the answers

About The Role

At Broccoli, Customer Success isn't a support function — it's a growth engine. As a Customer Success Manager , you’ll help our contractors get real results from Broccoli's AI agents, while also identifying upsell opportunities and driving expansion. You’ll own relationships with our high-value accounts, maintain customer love, and hit a revenue number. This is part success, part sales, and all about execution. If you're ambitious, disciplined, and obsessed with helping customers win — this is your lane.

Your Core Responsibilities

Help contractors unlock the full value of Broccoli — through training, playbooks, and hands-on optimization. Own customer expansion and upsells — you carry a quota and are the second salesperson on the account. Maintain high customer satisfaction, trust, and retention. Run QBRs, uncover growth opportunities, and get ahead of churn risks early. Collaborate with Sales, Product, and Onboarding to drive long-term account success.

You Might Be a Fit If You

Have 5+ years in Customer Success or Account Management , ideally in SaaS with $20K–$100K ACV customers Know how to grow accounts — not just maintain them — and are comfortable owning upsell quota Have worked with SMBs, mid-market, or vertical SaaS (bonus if you've sold to home service or non-tech buyers) Are ambitious, process-driven, and execute with discipline (no follow-up missed, ever) Have managed 20–60K ACV accounts — and if you have enterprise experience, you can own our $100K+ tier

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Broccoli AI by 2x Get notified about new Customer Success Manager jobs in San Francisco, CA . San Francisco, CA $145,200.00-$199,700.00 3 days ago San Francisco, CA $160,000.00-$181,600.00 2 weeks ago San Francisco, CA $65,000.00-$80,000.00 2 days ago Enterprise Customer Success Manager, AMER San Francisco, CA $90,000.00-$150,000.00 6 days ago Redwood City, CA $150,000.00-$170,000.00 5 days ago San Francisco, CA $80.00-$150.00 6 months ago San Francisco, CA $90,000.00-$110,000.00 1 month ago San Francisco, CA $100,000.00-$160,000.00 1 month ago Customer Success Manager - Founding Team San Francisco, CA $90,000.00-$120,000.00 4 weeks ago Customer Success Manager - Application Success San Francisco, CA $140,000.00-$190,000.00 6 months ago San Francisco, CA $80,000.00-$120,000.00 7 months ago Customer Success Manager - India (Remote) San Francisco, CA $140,000.00-$200,000.00 6 days ago Customer Success Manager- US/Canada (Remote) San Francisco, CA $114,000.00-$143,000.00 2 weeks ago Customer Success Manager - Strategic Accounts San Ramon, CA $105,000.00-$135,000.00 1 hour ago San Francisco, CA $100,000.00-$120,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr