Job Duties: • Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals. • Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team. • Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities. • Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit. • Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments. • Responsible for management of sales, and marketing and catering (if applicable) expenses to maximize hotel profitability, and increase return on investment. • Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. • Follows CSM procurement guidelines and applies good business judgment. • Responsible for preparation and management of the department budget. • Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. • Responsible for interviewing, hiring, coaching, discipline and development of sales employees. • Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable. • Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. • Accountable for guest satisfaction by developing and maintaining long-term, value-based client relationships. • Ensures effective communication of client needs from sales to appropriate operational departments. • Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. • Works side by side with sales staff to train and model appropriate guest service standards. • Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. • Ensures integrity of sales data by documenting information in Delphi on a daily basis. • Utilizes sales tools, and other market intelligence, i.e. Holeligence ® and STR® to drive business. • Responsible for ongoing training of all sales employees and ensuring training records are maintained. • Analyzes quality issues, identifies training needs and ensures implementation to improve results. • Utilizes available resources and adheres to CSM training policies. • Ensures all CSM, brand, and department specific training requirements are met. • Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. • Follows all CSM procedures for guest/employee incidents. • Responsible for effective self/workload management. • Demonstrates clear written and verbal communication skills. • Promotes collaboration and positive, professional work environment. • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. • Adheres to all CSM Standard Operating Procedures.

Competencies/Skills Required: 3+ years of sales experience required, with a minimum of 1 year managing direct reports preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver’s license.

Education: High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired. Delphi experience also desired.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.

Equal Opportunity Employer

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