Mobile Communications America, Inc. is seeking a strong data-driven and analytical thinking Director, Sales Operations leader with sales operations and ability to drive change to lead its newly created sales operations team within our Central division in Spartanburg, South Carolina; Charlotte, NC; or Indianapolis, IN. In this role, you will enhance business growth and performance by being the objective, trusted partner to the sales leadership team. Reporting to the Chief Revenue Officer, your responsibilities include all sales operations related processes, procedures, and activities that drive booking and revenue growth and productivity. This role serves as a partner to the sales leadership team by leading sales operations processes and initiatives aimed at increasing sales performance and productivity. You will work cross-functionally with senior leadership within Sales, Marketing, Finance/Accounting, HR, and Operations management to support sales strategy, planning, and productivity. WHAT YOU WILL BE DOING: Facilitate the sales forecasting, planning, and budgeting processes for the overall sales organization. Conduct analyses to derive insights/trends that will drive business decisions and direct strategy, specifically to support national accounts, target accounts and cross-sell opportunities. Evaluate the effectiveness of the go-to-market model and identify opportunities to improve sales efficiency and effectiveness. A focus will be on data driven metrics around segmentation, target account selection and sales penetration metrics. Provide business analytic strength to help drive initiatives critical to ongoing growth. Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports and lead the development of new reporting tools as needed. Develop assignment of sales force quotas and ensure quotas are optimally allocated. Work closely with central marketing on target account identification, impact, and assignment. Provide input to senior leadership in the development and administration of sales incentive compensation programs across the company, including commissions, promotions, and tracking. Proactively identify opportunities for sales process improvement and efficiencies. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Implement enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM hygiene. Central POC for purchasing contracts by state/region/division working with sales managers. Develop and manage employees in the sales operation function. Coordinate training delivery to sales, sales management, and sales support personnel, including new hire sales onboarding, product line certifications, Salesway and sales skills training. Special Projects: we are still in fast growth mode and will have other projects pop up as the business evolves Examples include acquisition integration, training new sales members on MCA Way processes and tools, etc. WHAT YOU WILL BRING TO THE TEAM: 10+ years' work experience in sales operations, marketing analytics & science, financial analysis, and/or sales ideally in a high-growth environment. Bachelor's degree or higher required. Highly skilled in consuming data to drive business recommendations and illustrate findings in a visual format that effectively conveys insights with context. Extensive understanding of business processes and tools to drive efficiency and growth. Exhibits superior quantitative and communication capabilities, and be able to think strategically, creatively, and tactically, working well as part of a team environment. Exhibits financial acumen and ability to quantify forecasts and sales pipeline probability. Identify business needs driving internal requests and create compelling solutions. Expertise in relevant business tools & systems administration (Excel, PowerPoint, HubSpot, NetSuite, Tableau, Value Platforms and Customer Success etc.), including strong analytical, reporting, and dashboard creation skills. Effective communication and presentation skills with the ability to quickly establish trust, credibility, and influence. Experience collaborating with a geographically dispersed team in a highly matrixed, fast-paced environment with an elevated level of collaboration and communication. Initiative-taker with a flexible work style, adaptable to internal and external customer requirements Previous experience with Microsoft Productivity Tools, NetSuite, WeSuite, HubSpot and Tableau preferred. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. TRAVEL REQUIREMENTS Less than 25% travel. DIRECT REPORTS Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together." LI-AH1