Overview

Job Title: Director, Sales

Classification: Exempt

Reports to: Chief Sales Officer

Location: Hybrid-Washington DC, US-based

Target OTE: OTE range of $200,000 to $250,000.

About The Opportunity

ChurnZero is looking for a high-impact Sales Director to join our GTM leadership team during a pivotal phase of strategic transformation. As the recognized leader in Customer Success software, we help SaaS companies drive customer-led growth—retention, expansion, and efficiency—at scale. Our next chapter is defined by AI-powered product innovation, segment-specific sales motions, and a bold vision to modernize how customer platforms are sold. We’re now building the team that will take us from established category leader to breakout growth engine—and this role is central to that mission. This is a rare opportunity for a builder: someone who thrives on developing people, driving outbound discipline, and leading go-to-market teams through inflection points. You’ll inherit a team of AEs and be tasked with scaling performance through structure, rigor, and world-class coaching.

What You’ll Own

• Full leadership of a high-potential AE team aligned to a defined market segment (Enterprise or Commercial)
• Build and instill a proactive pipeline culture, transforming how we prospect, engage, and convert across the funnel
• Own the team’s forecast accuracy, outbound execution, and quota attainment through a disciplined sales operating rhythm
• Coach with purpose: elevate rep performance in discovery, multithreading, competitive selling, and closing
• Partner cross-functionally with RevOps, Enablement, Marketing, and Product to align strategy and execution
• Recruit and onboard new talent as the team scales, with a sharp eye for potential and culture fit

What You’ll Bring

• 5+ years of SaaS sales experience, including at least 2 years leading Account Executives in high-growth environments
• Proven track record of delivering results by building accountable, outbound-driven sales teams
• Deep coaching capability—able to diagnose where reps are stuck and develop winning behaviors
• Operational command: CRM hygiene, forecast discipline, coverage modeling, and pipeline velocity
• Hands-on experience with modern GTM toolsets: CRM, conversational intelligence, prospecting automation, and coaching platforms
• Comfort navigating change—whether evolving a team, segmenting markets, or building new motions
• A leadership presence rooted in urgency, clarity, team development, and performance

Why Now

• Strategic Transformation: We’re redesigning our go-to-market model around market segmentation, pipeline ownership, and modern sales rigor
• AI-Led Innovation: Our roadmap is rich with intelligent automation and embedded AI agents that will redefine efficiency and impact for our customers
• Customer Success Category Leadership: ChurnZero is widely recognized as the gold standard in Customer Success platforms—we’re now scaling to dominate
• Leadership Autonomy & Visibility: You’ll work directly with the CSO and executive leadership to shape strategy and outcomes
• Real Impact: You won’t just inherit a team—you’ll shape what high performance looks like for years to come

Preferred Experience

• Selling into post-sale, Customer Success, or SaaS operations functions
• Building outbound-led AE teams from historically inbound models
• Familiarity with Sandler, MEDDPICC, or other structured sales methodologies
• A strong POV on coaching, structure, and scale in B2B sales