About Envoy

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the Role We’re looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers. You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy’s Workplace platform. This is more than just a support role, you’ll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value. This hybrid position requires 4 days a week (Monday-Thursday) in our San Francisco office. You will Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams

Identify expansion opportunities and actively build pipeline within your accounts, partnering closely with Sales to close and grow revenue

Drive product adoption and optimize usage through proactive engagement and regular business reviews

Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions

Serve as the Voice of the Customer by managing escalations and surfacing product feedback

Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time

Travel 10–15% of the time to visit key clients and strengthen partnerships onsite

You have 4+ years of experience in a customer success or account management role.

A proven ability to manage and grow large, complex accounts across multiple stakeholders

A strong track record of driving customer adoption and identifying upsell opportunities

Excellent project management and change management skills

Experience creating and iterating on training or enablement materials

A deep understanding of enterprise organizations and how to build relationships across teams

Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert.

Compensation & Incentives Base Salary: 90/10 split

Bonus structure focused on Net Revenue Retention (NRR) and product utilization

You are Entrepreneurial and resourceful with a go-getter mindset

Naturally empathetic and data-driven in your approach

Comfortable with change and excited by new challenges

An excellent communicator, both written and verbal

Highly organized and able to manage multiple accounts and priorities

Based in or willing to work in San Francisco with a 4-day a week in-office policy

You'll get A high degree of trust in your ideas and execution

An opportunity to partner and collaborate with other talented people

An inclusive community where you feel welcomed and cared for as a person

The ability to make an immediate impact in helping customers create a great workplace experience

Support for your personal and professional growth

This application will only be open for two weeks! Don’t miss your chance—apply now before the deadline closes!

Compensation description Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. If you are located in San Francisco, CA our expected cash compensation for this role is $155K-$170K OTE (Annually).Final offers may vary within the range provided based on experience, expertise, and other factors. If you have any questions related to compensation, please get in touch with Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here . Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

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