This role can be fully remote. Our team is based in San Francisco and Seattle.

About the Company

Cavalry helpse-commerce brands likeHarry'sandNaadamscale their customer experience by automatically resolving order problems and customer issues.

We don't frustrate customers like traditional AI agents by following predefined flows. We optimize for customer outcomes by dynamically resolving order problems.

What’s unique about Cavalry is we’re building a vertically integrated CX resolution platform, fully resolving complex order issues dynamically without predefined workflows. We help brands automate resolving delivery issues, price matching, order modifications, fulfillment errors, promo code issues, returns/exchanges and more without human intervention or escalation.

Our core team previously founded, builtand scaled Touch of Modern, the leading men'se-commerce daily destination with 16m registered members, featuring 3,000+ brands across category from electronics, watches, housewares, art and accessories. We are a small, highly agile team that is focused on execution, experimentation and growth.

We are backed by 50+ world class investors including Pablo Srugo (Mistral), Max Levchin (Affirm, Paypal), Ryan Hoover (Product Hunt), Will Hockey (Plaid, Column) and Mark Ang (GoBolt).

Beyond our dynamic and constantly evolving product, we offer exceptional personal development and growth, freedom to experiment and a collaborative team that inspires debate.

What you need to know

As a Founding Sales Exec you need to be familiar and comfortable helping build out the sales process.

There is no Salesforce, no DocuSign, no Gong, no Outreach.

This role is helping select the right tools for Cavalry to help develop the playbook for growth.

What you’ll be doing:

• Identify and Qualify Leads: You will proactively source and identify high-potential leads within the target market, particularly Enterprise Accounts.
• Own the Full Sales Cycle: You will manage the sales process from prospecting through close, including initial outreach (e.g., cold and warm outreach, automated outbound), discovery calls, product demos, and contract negotiations.
• Develop Tailored Sales Strategies: You will build and execute custom strategies for engaging each prospect, considering their unique needs, market position, and growth goals.
• Build and Nurture Relationships with Key Decision-Makers: You will establish strong, strategic relationships with stakeholders, positioning Cello as a trusted partner who understands their business and objectives.
• Conduct Effective Product Demos: You will showcase the value of Cello’s offerings through personalized product demonstrations, highlighting features that address specific customer pain points and goals.
• Negotiate Contracts and Close Deals: You will led contract negotiations to secure favorable terms for both the customer and Cello, managing all aspects of the deal-closing process efficiently.
• Collaborate with Cross-Functional Teams: You will work closely with product, marketing, and customer success teams to ensure a cohesive, customer-focused approach throughout the sales process.
• Maintain Accurate Sales Pipeline and Forecasting: You will track and update sales activity and forecasts in the CRM, ensuring accurate and timely reporting on pipeline status and revenue projections.
• Analyze and Report on Sales Metrics: You will monitor key performance metrics, such as conversion rates and deal cycle times, to continually refine sales strategies and improve results.
• Act as the Customer’s Advocate: You will represent the voice of the customer in internal discussions, providing feedback to influence product enhancements and go-to-market strategies.
• Stay Informed on Industry Trends:You will keep up-to-date on industry news, competitive landscape, and market changes, adjusting sales strategies to stay relevant and effective.

What you bring to this role:

• Demonstrated success in all stages of a sales process (BDR/SDR + AE), with a minimum of6 years working with B2B SaaS Sales, ideally targeting mid-market and enterprise customers.
• Familiarity with selling efficiency based software tools, pitching clear ROI and listening to customer pain points to highlight the distinguishing key features and capabilities
• Proven track record as atop performer in previous BDR and AE positions, with evidence of consistently exceeding sales targets.
• Deep understanding ofcomplex, technical products, with the ability to effectively communicate their value to technical and non-technical stakeholders alike.
• Exceptional English communication skills, both written and verbal, enabling clear and compelling interactions with enterprise customers.
• Strong experience and skill set inaccount-based sales and nurturing high-value, enterprise-level accounts, focusing on long-term relationship-building and growth.
• Demonstratedperseverance and gritin achieving goals, with a proactive and self-motivated approach to overcoming challenges and driving results.
• Skilled indeveloping custom sales strategiesand tailoring solutions to meet complex customer needs, particularly in a consultative sales environment.
• Ability toanalyze data to generate insights, focusing on measuring and optimizing sales performance metrics.
• Comfortableworking with product, marketing, and customer success teamsto deliver an exceptional, cohesive customer experience and drive product-market alignment.
• Knowledge of current industry trends, competitive landscape, and market shifts, with the ability to quickly adapt sales approaches as needed.

If interested, reach out to careers@cavalry.ai with resume and cover letter.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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