Position Overview To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers. The Keyholder supports the management team in exceeding customer expectations and achieving financial goals. Essential Duties & Responsibilities Building responsibilities: Opening/Closing procedures of store (i.e., open and close registers for business), complete returns and exchanges in the absence of a manager, open/close the doors to the building. Support the management team with the maintenance of daily tasks. Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management. Partner with managers in checking Task Tracker and Retailweb for updates weekly. Communicate tasks and follow up to management and associates. Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales. Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions Acquire and maintain knowledge of Polo’s product and visual presentation standards in order to effectively service customers. Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with Polo’s lifestyle philosophy. Maintain a professional appearance consistent with established guidelines. Experience, Skills & Knowledge 2 - 4 years of retail sales experience, preferably within the luxury retail market. Strong written and oral communication skills Ability to build and maintain positive working relationships with customers, management and co-workers. Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.