Group Sales Manager

New Today

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. The Four Seasons Resort O’ahu at Ko Olina is looking for a Group Sales Manager who has a passion for excellence and the spirit of aloha. About the role: The Group Sales Manager is responsible for identifying, developing, and maintaining relationships with key accounts and partners in the meetings, incentives, conferences, and exhibitions segment. This role focuses on generating group business (particularly incentive and corporate group travel) to maximize revenue, occupancy, and overall profitability of the resort. The Manager will work closely with the Sales, Events, Revenue, and Operations teams to ensure a seamless guest experience from booking to execution. About Four Seasons Resort Oahu at Ko Olina Four Seasons Resort Oahu at Ko Olina is the premier oceanfront luxury resort along the quieter western coast of Oahu, with a dedicated team that consistently delivers authentic and genuine moments driven by aloha and access to nearby adventure, water sports, contemporary art and museums and living culture. Learn more: Hotel Site:
Instagram: #fsoahu
Service Culture Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. Learn more by visiting us at: Company Site:
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What you will do: Proactively generate new group business opportunities within key markets through direct sales efforts, sales trips, trade shows, and client engagement strategies.
Develop and maintain strong relationships with incentive houses, corporate planners, DMCs, and meeting planners.
Manage a portfolio of accounts to drive repeat business and maintain brand loyalty.
Respond to group RFPs (Requests for Proposals) and prepare competitive proposals in coordination with revenue and operations teams.
Participate in the creation of strategic sales plans and targeted action plans to achieve and exceed revenue goals.
Host site inspections, familiarization trips (FAMs), and client entertainment as necessary to convert leads and build long-term partnerships.
Serve as the liaison between clients and resort departments to ensure event and group needs are accurately communicated and executed.
Provide exceptional service throughout the sales process, maintaining high satisfaction levels, and positive post-event feedback.
Maintain accurate records of all sales activities and account interactions in the CRM system (e.g., Salesforce).
Collaborate with revenue management and operations teams to ensure optimal group rates, availability, and event execution.
Monitor market trends, competitor activity, and industry developments to identify opportunities or challenges.
Represent the resort at industry events, trade shows, sales missions, and client events.
Assist in the development and distribution of promotional materials and marketing content specific to the group & incentive segment.
What you bring: This position is open to on property or fully remote in market. If remote, it is expected to travel to the resort throughout the year for site visits, FAMs, etc.
3–5 years of experience in group or incentive sales within a luxury resort or hotel setting.
Proficiency in CRM systems, Microsoft Office, and event management tools.
Ability to travel domestically and internationally, as required.
Proven sales skills with the ability to close high-value group business.
Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
What we offer: Compensation: $92,000k - $96,000k per year Highly competitive salaries as well as an annual incentive plan.
Training & Development: In-house training workshops
Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards; President’s Club Award of Excellence program
We look forward to receiving your application! Mahalo! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Location:
Honolulu County
Job Type:
FullTime