Growth Operations Analyst, Sales Oversight Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family. About the Role The Analyst, Sales Operations manages key processes. The analyst is the subject matter expert on workflows and best practices within a processing team, and provides support and training to other team members. Additionally, they use their expertise to partner cross-functionally to design new tools and to generate best-in-class processes and procedures across departments. You will report to the Senior Manager, Growth Operations. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote/work-from-home. Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $28.85 - $37.86 per hour. The base pay for this role in all other locations is: $25.96 - $34.07 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Responsibilities Manage the end to end execution of sales operations processes. Become the subject matter expert on workflows and best practices. Use this expertise to support the development and training of team members and support them on issue resolution. Escalate issues through proactive identification and monitoring of processing to management or internal teams and partner with them on resolution. Create and maintain workflow documentation and resources for the team. Lookup and pull data from databases using internal tools. Build and maintain relationships with cross functional internal stakeholders. Compliance with all applicable laws and regulations. Other duties as assigned. Qualifications 1+ years of work experience in health insurance, utilization management, and/or operations. 1+ years of technical proficiency working with Google sheets, excel, and databases. 1+ years of experience supporting building workflows, improving operations, or project management. Bonus Points A bachelor degree, associates degree or equivalent work experience. Prior work experience in tech, healthcare, audit, or management consulting. Experience writing and running SQL queries.