Head, Sales and Customer Care

About the Company

Well-regarded provider of portable sanitation solutions

Industry Facilities Services

Type Privately Held

About the Role

The Company is seeking a Head of Sales and Customer Care to play a pivotal role in driving sales growth, customer retention, and operational excellence. The successful candidate will be responsible for the strategic development and execution of the sales and customer care strategy, with a focus on aligning it with growth objectives and operational processes. This hands-on leadership position requires a strong emphasis on customer satisfaction, fostering client relationships, and improving the overall customer experience. The Head of Sales and Customer Care will also be tasked with refining sales and operational processes, tracking KPIs, and leading a high-performing team to achieve revenue targets.

Applicants for the Head of Sales and Customer Care role at the company should possess strong communication, leadership, and motivational skills, as well as the ability to inspire and guide a team. An analytical and detail-oriented approach, coupled with the ability to leverage data and market insights, is essential. The ideal candidate will be entrepreneurial, hands-on, and passionate about contributing directly to growth and customer success. A background in sales leadership within fast-paced, target-oriented environments, and a proven track record in customer retention and operational excellence, are key requirements. While not mandatory, fluency in Spanish and a degree in a related field are considered advantageous.

Hiring Manager Title Managing Director

Travel Percent Less than 10%

Functions

Sales/Revenue Account Management/Optimization