Cellino Plumbing Heating and Cooling was founded in 1995. Since then, we have become Western New York’s most trusted experts in plumbing, heating, cooling and electrical. We keep growing because we only hire the best and our customers love us for it. We’ve been at this for a long time here in the Buffalo area. You've probably seen our trucks or our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we support ongoing training and education,, how much you can earn when you truly are the best. Our employees stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The Big Task

At Cellino Plumbing, Heating & Cooling, and Electrical, our Project Managers are central to delivering the honest, expert service that defines our mission.

The HVAC Project Manager is primarily responsible for selling residential HVAC systems to customers by conducting in-home estimates, presenting customized solutions, and educating customers on available options, technologies, and rebates. This role is expected to consistently generate sales that align with company standards for quality, customer satisfaction, and profitability.

In addition to sales, the Project Manager oversees the job from sale through installation, ensuring the correct equipment is ordered, job details are clearly communicated to the install team, and any issues that arise are resolved promptly. While not responsible for direct supervision of the installation team, this role serves as the primary point of accountability for job accuracy, customer experience, and internal coordination between departments. Salary is commission based allowing you to drive your own pay!

Benefits

Generous Company allotment towards Medical, including a fully funded plan Dental, vision, and other ancillary coverage 401k with company matching funds Employee Assistance Program Paid Time off (PTO) Employee focused culture Paid bereavement leave Paid pet bereavement leave Fun company events throughout the year Voted Best Places to Work 2020-2025 (Business First/Buffalo News)

Key Tasks

Run sales calls, service, and maintenance calls when needed, adhering to the Nexstar Service System and following all Cellino processes and procedures Available for estimates and opportunities during regular business hours Availability for same-day estimates Be available to accept calls from service techs or customers during regular or after-hours Responsible for all aspects of the job, resolving issues or conflicts if they occur expediently. Prior/during installs until the job is completed Provide several estimates/options to customers Ensure proper equipment it ordered with Purchasing & Inventory manager Coordinate proper equipment, materials, and tools for upcoming installs with Purchasing & Inventory Manager Detailed Summary of Jobs: Provide a clear, written description of the scope of work and how the install will be performed. Visual Documentation: Include supporting photos and videos of the job site, equipment location, and any potential challenges. Coordinating with dispatch & HVAC Manager on sold jobs Strong communication with suppliers and reps Promotes self-growth by taking initiative in learning new products Strong communication and support to the HVAC installers, maintenance technicians & communication with service technicians Debrief of completed jobs and review profitability; make suggestions or notes on what went well/needs improvement Models how to complete the “Cellino Service System” Be a role model for co-workers Prepare for the next day Understanding of permits for different areas and when they are required for jobs Required to work home shows and other PR/Marketing events Follow up with customers on pending estimates Ensure installers are able to complete the jobs in the allotted time Consistently gain knowledge on new technology and the qualifying rebates Handle Nyserda Rebate process through completion Following up on estimates that were left When install jobs are complete, follow up with the customer, ensuring customer satisfaction When sales calls are not available, take time to build knowledge on our equipment and new changing technology Learn and follow the existing rebates that are available for furnaces and heat pumps Able to learn and navigate the price book as it stands, and adding custom tasks when necessary Propose pricebook adjustments Educate and assist customers in choosing the best finance options and maintenance plans Renewal training for Finance Plans used by the company Communication with dispatch and install manager with whom to put on the sold job to maximize efficiency Review jobs ensuring accuracy in quotes and that tax is correct on estimates- capital improvement Strong, positive relationship with HVAC Manager, Install Manager, and technicians. * Knowledgeable in all residential HVAC systems and applications * Communicate clearly, show recognition, and build rapport with employees and customers * Have and maintain a clean, valid, driver's license with the ability to meet our insurance company's requirements for insurability * Ability to inspire and lead others to attain company goals * Highly organized with exceptional follow-through abilities * Strong verbal and written communication * Shapes company culture by living out agreed-upon values * Quick, sound decision-making abilities * Good presentation and public speaking skills * Ability to build trust and demonstrate empathy * Exemplifies Cellino's core values of commitment, enthusiasm, integrity, professionalism and quality * Engaging personality that blends well with a fast-paced, goal-driven environment * Highly motivated and have a great attitude on life * Reliable, flexible with time * Organized, clean-cut, presentable * Can have vision of the job and what is necessary for proper install * Ensure customers have all the information and options to make a well-informed decision * Knowledgeable of all our products, services, and procedures: warranties, install process, future service needed, rebates