Inside Sales / Customer Service Representative

8 Days Old

Inside Sales / Customer Service Representative Job Num: 58162 Sales / Marketing
Job Description
Position Title: Inside Sales / Customer Service Representative
Department: Sales
Location: Addison, IL
Reports to: Assistant Sales & Customer Service Manager
FLSA Status: Non-Exempt
Compensation: $24~$26/hr
General Position Summary
This role is responsible for sales support activities in the assigned territory to help achieve sales objectives, while managing customer requests and inquiries. Those with experience in freight forwarding business are encouraged to apply.
Key Responsibilities
Sales Support
Support the sales team in daily activities. Assist with onboarding new accounts and maintaining/updating existing accounts and SOPs. Build and maintain professional customer/vendor relationships. Respond to business inquiries via phone, fax, and email. Prepare quotations for customers and provide rates to other branches or overseas offices. Attend weekly sales meetings to review project status and potential clients. Occasionally visit customers on-site. Customer Service Assist with operational tasks including booking, documentation, compliance, customs clearance, brokerage, notifications, delivery, and warehouse coordination. Monitor shipment status and coordinate between customers and vendors. Communicate with internal staff and agents to ensure smooth operations. Investigate and resolve customer issues. Support invoicing operations, including cross-border and distribution accounts. Administrative Duties Coordinate with Accounting on receivables and resolve outstanding accounts. Verify creditworthiness of assigned accounts. Help set credit terms for new customers in line with company policy. Submit expense reports promptly. Other Responsibilities Complete projects assigned by management. Identify opportunities for process improvements. Maintain high ethical standards and a clean, safe work area. Report any issues to management and maintain effective communication across the team. Qualifications Associate's degree (A.A.) or equivalent combination of education and experience. 2-3 years of relevant experience in a similar role. Proficiency in MS Office and Windows operating systems. Strong skills in customer service, communication, attention to detail, and problem-solving. Work Environment & Physical Demands Primarily office-based with moderate noise. Frequent travel by car and plane. Ability to sit for long periods, occasionally stand, walk, lift/move up to 50 lbs, and adjust focus for reading data.
To apply, please email your resume to dpentony@pasona.com
Job Details
City: Addison State: IL Job Type: Permanent Job Salary High: 54080.00 Salary Low: 49920.00 Languages: English Hours of Operation: Benefits:
Contact Information
Job Owner: Desmond Pentony Job Owner Email : dpentony@pasona.com
Apply
Location:
Addison, IL, United States
Category:
Office And Administrative Support Occupations

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