Inside Sales Representative / Customer Service

Quality Archery Designs (QAD) Madison Heights, VA Full-Time | Day Shift | Monday to Friday

Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we're committed to providing a supportive, rewarding, and growth-oriented environment.

Position Overview

We are seeking a motivated and detail-oriented Inside Sales Representative / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.

Responsibilities

• Provide responsive customer support via phone and email
• Enter and process sales orders in the order management system
• Make outbound calls to maintain and grow dealer relationships
• Promote and sell new and existing QAD products
• Troubleshoot product inquiries and provide technical assistance
• Represent QAD at annual industry trade shows
• Prepare return authorizations and maintain daily activity records
• Ensure accurate dealer representation on the company website
• Collaborate with team members and other departments
• Stay current on archery product knowledge and industry trends

Qualifications

• 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)
• Archery knowledge is a strong plus
• Proficient with Microsoft Office and order entry systems
• Excellent communication, organizational, and multitasking skills
• Strong interpersonal skills with a positive, team-oriented attitude
• High level of integrity and professionalism

Benefits

• Competitive pay (based on experience)
• Medical insurance after 90 days
• 9 paid holidays, paid vacation, and sick leave
• 401(k) with company match after 1 year
• Employee product discounts and incentives
• Access to indoor and outdoor archery ranges after 90 days

Reports To: Global Sales & Service Manager

Job Tags: Inside Sales, Customer Service, Archery, Accessories, Dealer Support, B2B Sales, Technical Support, Order Entry, Account Management