Inside Sales Representative – Integrated Security SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation!

Job Summary : Inside Sales Representatives at SafeTouch Security work onsite at our Jacksonville headquarters, engaging with customers to identify needs, generate leads, and guide them through a seamless sales process. They drive revenue by assessing each customer’s security requirements, presenting tailored product solutions, and successfully closing sales.

Duties and Responsibilities: Source new sales opportunities through lead follow-up via inbound phone calls, web leads, customer referrals, marketing leads, and online chats. Conduct inbound and outbound calls to prospective customers to introduce our products/services and identify sales opportunities. Develop and maintain comprehensive knowledge of SafeTouch’s residential and commercial security products and service offerings. Use consultative selling approaches to understand customer needs and recommend appropriate solutions. Effectively communicate product features, benefits, and pricing to prospective customers. Achieve and exceed monthly sales targets and KPIs while maintaining high customer satisfaction. Convert qualified leads into appointments for the field sales team or close deals directly when appropriate. Build and maintain strong customer relationships to understand their needs and preferences. Handle customer inquiries professionally and efficiently. Develop and maintain close working relationships with our outside sales team to build SafeTouch Security’s sales pipeline and close deals. Maintain accurate records of all sales and customer activities. Contribute to team meetings with insights and customer feedback. Participate in regular training sessions to stay current on product updates and sales techniques. Perform additional duties as required to support business needs.

Requirements: High school diploma or equivalent. Inside sales or related experience. Work onsite at SafeTouch Security’s Jacksonville headquarters. Solid computer applications skills with MS Office. Experience with Salesforce is a plus. Able to meet or exceed sales targets. Proven track records are preferred. Develop a thorough understanding of products to be sold within the first 30 days of employment. Excellent sales and negotiation skills, proven ability to build and maintain relationships with clients. Strong phone presence, excellent verbal and written communication skills, effective listening abilities, and pleasantly persistent. Efficient time management skills with proven ability to multitask, organized with attention to detail. Competitive team player. Pass drug screening and background requirements. Bilingual is a plus.

Physical Requirements: Remain seated at a desk, stand, or move from place to place for extended periods. Occasionally move light objects. Observe details at close range. Take notes, operate technology, and present information. Read documents and presentations using electronic devices and hard copy materials while interacting with others. Exchange accurate information in person, over the phone, in writing, and electronically. Communicate clearly and articulately for presentations and interpersonal interactions so others will understand.

Job Type : Full-time, non-exempt Work/Base Location:  Jacksonville Corporate Work Hours/Availability: Hours of operation are Monday through Thursday from 8 am until 7 pm, Friday from 9 am until 6 pm, and Saturday from 9 am until 2 pm. Must be able to work an 8- or 10-hour shift Monday through Friday; Saturdays rotationally. These hours are subject to change due to business needs. Travel: No Reports to: VP of Inside Sales and Customer Retention Pay Range: $16.00 – 18.00 per hour + monthly KPI incentives. Target earnings potential is $67k. Incentives: Yes Benefits: Competitive pay with performance-based incentives Comprehensive benefits package (medical, dental, vision) 401(k) with match Paid time off and holidays Opportunities for professional development and career growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.