Description: The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.

Essential Duties and Responsibilities : The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed. Quotes price and delivery on list and discount items Essential role in made to order (MTO) quotations to provide accurate and timely replies to customers Provides technical information to customers through product knowledge or in concert with designated design/application engineer(s) Process orders through production to ensure timely completion Alerts customers of order delays when required Determines actions to solve customer issues including RGA's, breakdowns, expedites, etc Understands requirements and follows ISO procedure Contributes to the continuous improvement process Supports and follows all safety policies and procedures Builds working relationships with internal and external customers Understands, responds and supports fostering good customer/supplier relations Exhibits a sense of urgency to get the job completed Supports complex customers' needs/requests Exhibits required in-depth job knowledge and skills Able to solve problems and determine a course of action Troubleshoots and anticipates problems Has the ability to influence others in the work group Exhibits self-discipline with ability to manage the job Can prioritize work and coordinate with others Fosters a team environment Requirements: Minimum requirement – High School Diploma or equivalent experience 2 to 3-years customer service/sales related experience Proficient computer skills Excellent verbal and written communication skills Good mathematical skills; able to reason and calculate equations Ability to input to and retrieve from computer based software programs Ability to read and understand blueprints Ability to spell, type, and read at an average speed Must be accurate and exhibit diplomacy and tact in dealing with others Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21

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