Job Summary

Responsible for inside sales and/or counter sales. The individual in this role is responsible for answering product inquiries, take customer orders, coordinate delivery with dispatch, and coordinate with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to outside sales representatives as needed. Job Responsibilities Receive customer phone calls; provides support to customers and contractors via phone and in-person Provide information technical information about products and prices. Refer to product catalogs and specification guides to determine related product uses and applications Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers Coordinate mailings of literature and samples Investigate and research all customer inquiries and concerns and follows-up promptly with the customer Help customers with design ideas/problems; provides customer feedback to management Assist with production scheduling, job site coordination, and dispatch Coordinate delivery schedules with dispatch and maintains customer informed of such schedules Enter sales orders into computer for tracking Attend training meetings, seminars, bi-monthly sales meetings, and schools as required Assist in monthly physical inventory counts, enter and manage inventory in computer system Retrieve information for credit department when needed Follow all safety regulations Other duties as assigned Job Requirements High School diploma, GED, or equivalent combination of education, experience, or training in related field Skilled in Microsoft Word, Excel, and Outlook Previous sales/customer service experience Knowledge of concrete masonry is a plus Positive attitude and desire to work with a great team in a fast-paced environment Good with basic math Good organizational and problem-solving skills Experience with multi-line phone system Attention to detail Pleasant phone personality Ability to multi-task What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion