Onepoint Patient Care

OnePoint Patient Care

Overview

Responsible for focusing on new customer acquisition for the company. This position involves cold calling new potential clients, client business referrals or leads received via web, conferences, and inbound calls. Is responsible for the development and maintenance of the company database of contact information as well as the procurement, development and maintenance of non-customer and competitor pharmacy information. Engages potential clients and customers to understand current pharmacy services needs and potential opportunities for OnePoint Patient Care services in hospice markets nationwide. Success is measured monthly by securing pre-established appointments with hospice targets for our outside sales team for further development and closure.

Works cross-functionally with stakeholder functional areas including outside sales and marketing. Reports to the VP of Business Development.

Responsibilities

• Cold calling; making multiple outbound calls to potential clients
• Understands client needs and offering solutions and support
• Researches potential leads from business directories, web searches, or digital resources
• Qualifies leads from digital campaigns, conferences, references, tradeshows, etc.
• Creates and maintaining contact list/database of prospective clients
• Presents and delivers information to potential clients for outside Sales follow up
• Answers potential client questions and follow-up call questions
• Works with sales team to transfer the lead and advance the sales process
• Tracks weekly, monthly and quarterly performance and sale metrics
• Maintains database (Salesforce, HubSpot, Microsoft Dynamics, Excel, etc.) of target client information
• Closes pre-qualified appointment for sales team
• Implements processes to continuously gather incumbent pharmacy competitor information and assures such information is promptly reflected in the company CRM system
• Performs other such duties as may be assigned by the specialist's superiors necessary to accomplish the goals and objectives of the company
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed above are representative of the knowledge, skill, and/or ability required
• Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

• Equivalent experience in a related field required
• 1-3 years' experience in inside sales, customer service, or business related field required
• Excellent verbal and written communication skills; Strong interpersonal skills to work effectively with internal and external stakeholders; strong phone presence and comfortable dialing a high volume of calls per day; ability to work with a high degree of accuracy and attention to detail; Strong presentation skills both remote and in person, and the ability to handle multiple tasks simultaneously and to prioritize accordingly; competency in commonly used Microsoft Office suite of software including MS Word, MS Excel, MS PowerPoint, and related systems including SharePoint and CRM applications required
• Capacity and desire to be self-motivated and self-directed, multitask, prioritize, and manage time effectively; persuasive and goal-oriented, strong listening skills, excellent verbal and written communication skills
• The ability to call, connect and interact with potential clients and customers required
• Preference for work in a fast-paced environment where accuracy and attention to detail is critical to success
• Eager to expand company with new sales, clients, and territories
• Possess an energetic, outgoing, and friendly demeanor, and the ability to manage multiple tasks at once while completing them according to deadline desired
• Physical Requirements/Demands of the position are: Standing, Sitting, Walking, Lifting and Travel (up to 20%)
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About Our Line of Business

OnePoint Patient Care, an affiliate of PharMerica, is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.