100,000 products and tools made of the strong metals tungsten and molybdenum: This has been our mission and passion for over 100 years, shared by 11,000 employees all over the world. We at the Plansee Group still have big plans – and we will get even better with you! Become part of our team! Position type: Exempt RESPONSIBILITIES Order and Quote Management and Entry: Oversee accurate and timely entry of customer orders in the SAP ERP system, ensuring all specifications and requirements are captured correctly Cross-Functional Collaboration: Interface with Sales, R&D, Engineering, Estimating, Quality, Logisitics, and Production teams to align on customer requirements, resolve issues, and ensure project success. Contract Reviews: Lead compliance culture by conducting thorough reviews of contracts and ensure compliance with customer expectations, company capabilities, export control requirements (e.g., ITAR, DPAS), identify and highlight potential risks. Customer Communication: Act as the primary contact for customer orders, manage customer requests, and ensure changes are effectively communicated and implemented with internal teams via SAP and PLM systems. Sales Support: Provide support to sales managers by assisting with inquiry reviews and quotation processes, ensure timely and accurate responses to customer inquiries. Customer Engagement: Build and maintain strong relationships with aerospace and defense customers, addressing inquiries and ensuring high levels of customer satisfaction (CSI KPI) Documentation and Reporting: Maintain high accuracy of project records in SAP ERP, PLM, and file systems, provide status reports to internal and external stakeholders, and ensure all documentation complies with industry standards and regulations, including export control requirements. Continuous Improvement: Identify opportunities to streamline processes and enhance customer experience within the aerospace and defense sectors. QUALIFICATIONS 5+ years of customer service experience in a business environment - preferably Aerospace/Defense Strong verbal and written communication skills. Excellent organizational and time management skills Ability to read drawings and understanding customer specifications. Dependable, positive attitude, ability to work independently and in fast paced environment Attentive to detail, multitasker, energetic, and forward thinking. Demonstrates an initiative for success and must be self-motivated Knowledge of SAP/S4 or similar operating system is a plus but will train. Background in materials or metal industry is a plus but will train. Willingness to travel occasionally (up to 10%) for customer visits, trade shows, and to Plansee global sites Must be a US Citizen or Permanent resident and agree to and pass a criminal background and credit check required to view export-controlled information BENEFITS Medical - 90% paid for with 100% reimbursement on deductible Dental Vision Flexible spending accounts Company paid life and disability insurance 401 K w/ company match Time off Benefits Competitive wages including bonus plan And much more! Equal Employment Opportunity We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Recruitment Team | u Plansee USA LLC