Inside Sales/Customer Service Representative

32 Days Old

Inside Sales Representative (ISR)
LOCATION: Neenah, New Berlin, Green Bay, or Eau Claire
Kurz Overview and Mission: Proud to serve leading industrial business in the Upper Midwest for over 100 years with best-in-class electro-mechanical and clean energy products and services. We are driven by a culture centered on our six core values and strive every day to achieve our mission "to strengthen American industry".
Role Mission: INSIDE SALES & SALES SUPPORT
As an Inside Sales Representative, your main focus will be to help grow new and/or existing sales by assisting our sales team with day-to-day tasks and activities.
You will work closely with Kurz Business Development Representatives, Account Managers, and our customers to assist with quotes, processing orders, growing existing/new business, and administrative tasks via telephone, email, social media, and our CRM/ERP platform.
Onsite and virtual training will be provided to perform these tasks and duties that will earn you uncapped commissions.
Key Job Responsibilities Ability and interest to learn the technical side of our businesses such as Motors, VFD's, Controls, Bearings, Gearboxes and PT Components Hands-on training program covering sales skills, product knowledge (both internally and with key manufacturers) and company values. Contribute to growing existing business initiatives with internal accounts and acting as their internal advocate. Recommend alternate products based on cost, availability, performance, or specifications. Building business relationships with current and potential clients. Collaborating with sales and leadership to secure, retain, and grow accounts. Help BDR's and Account Managers maintain Open and Expiring Quotes Ability to resolve customer complaints and come up with creative solutions. Become a technical resource to key prospects and existing accounts to improve product related sales and customer satisfaction. Develop strong supplier/vendor relationships to obtain accurate information regarding availability, shipment, and delivery dates. Assist in troubleshooting inventory, shipping issues, and expedite backorders if needed. Effectively use our CRM/ERP platform to communicate with our team and customers using tasks, events, and opportunities to further new and/or existing business
Competencies Associate or bachelor's degree is preferred. Experience with Microsoft Office is a must. Technology savvy with the ability to learn quickly. Previous experience in industrial, electro-mechanical repairs, distribution or manufacturing is a plus. Must be a self-starter and able to work independently and remotely under guidelines from management. Excellent interpersonal skills including client and employee relations. Ability to function as an effective team member in a collaborative sales environment. Must have the ability to function in a fast-paced environment - multitasking and prioritizing are important.
Keys to Success Core Values: This person lives out our 6 Kurz company core values well. Customer Service: Must have a customer service mentality. Being accessible and responsive to our clients is critical to our success. Clear Communication: Conveys ideas, thoughts, and facts in a way that the audience will understand. Teamwork & Collaboration: Works through challenging issues and understands when appropriate to leverage internal experts.
EMPLOYEE BENEFITS Fast paced and friendly work environment Medical, Dental and Vision Insurance Short & Long-Term Disability Insurance HSA and Flex plans Life and AD&D Insurance 401(k) Retirement Plan with company match Paid holidays, vacation, and personal day Accident Insurance & Critical Illness Coverage Annual bonuses and merit increases based on performance. Employee Assistance Program (EAP) Wellness Programs Career Development & Leadership Training
Apply
Location:
Neenah, WI, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

We found some similar jobs based on your search