Overview

Make sure to apply with all the requested information, as laid out in the job overview below. Jewelry Sales Consultant - San Diego, CA

Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives.

The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person at our San Diego, CA showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-to-one customer experience.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

Use our ERP system to manage tasks and communicate cross-functionally.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

A passion for the customer. You go above and beyond to provide the best possible experience.

A drive to exceed goals. You enjoy a challenge and strive to exceed sales targets.

Attention to detail. You value the little things that matter in a fast-moving environment.

Communication is key. You are clear and concise in person, via email, or by chat.

Master of collaboration. You are a team player who contributes to a culture of collaboration and growth.

What We Offer Brilliant Earth offers an excellent training program and opportunities for career growth, along with a robust benefits package, including:

Career Growth: Regular 1-1s, training opportunities, and an annual 360 review process.

Set Schedule: Consistent weekly hours with 2 consecutive days off.

Diverse, mission-minded team: We are committed to a transparent, sustainable, compassionate, and inclusive jewelry industry.

Lifestyle Spending Account: Reimbursements for eligible wellness expenses.

Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings.

Employee Discounts on jewelry.

Sales Incentive Programs: Bonuses for achieving and exceeding targets.

Mental Wellness Perks: Access to mental health resources and counseling.

Giving Back: Volunteer opportunities and community involvement.

Medical, Dental, and Vision: Multiple plans with options and employer contributions.

401k match and Paid Time Off (3 weeks in first year).

Parental Leave and Disability/Life insurance (employer-paid).

Pre-Tax Commuter Benefits.

How to Apply & What to Expect You’ll receive an email when we’ve received your application, and can expect an update within a week. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise, and a video interview with a leader.

More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hardworking team that welcomes challenges and growth. We foster collaboration and celebrate wins, big and small. We are committed to equal employment opportunities and maintaining a work environment free from harassment or discrimination. If you need assistance or reasonable accommodation completing an application, please reach out to accommodations@brilliantearth.com.

Equal Opportunity Brilliant Earth recognizes the value of diversity and inclusion. We comply with all applicable laws and are dedicated to an inclusive hiring process.

Seniority level Entry level

Employment type Full-time

Job function Sales and Business Development

Industries Retail Luxury Goods and Jewelry Retail Apparel and Fashion Retail

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