OverviewJewelry Sales Consultant - San Francisco, CAOur Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Francisco, CA showroom. The targeted budget for this position is $26 / hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and / or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge and are an over-achiever on a mission to exceed sales targets. Attention to detail. You value the little things in our customers' moments and have a passion for process in a fast-moving work environment. Communication skills. You are clear and concise in person, via email, or by chat. Collaboration. You are a team player and believe in working together to transform the jewelry industry.

What We Offer At Brilliant Earth, we offer an excellent training program and opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including:

Career Growth. Regular 1-1s with your manager, various training opportunities, and an annual 360 review process for all employees to create clear pathways for growth. Set Schedule. Consistent weekly hours and two consecutive days off. Diverse, mission-minded team. Aims to cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account. Reimbursements for eligible wellness expenses (e.g., gym memberships, massage, counseling). Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings. Employee Discounts. Generous discount on our jewelry. Sales Incentive Programs. Quarterly bonuses for achieving sales targets and bonuses for exceeding goals, plus monthly bonuses for top reps. Mental Wellness Perks. Access to mental health resources and 24/7 counseling via Employee Assistance program. Giving Back. Volunteer opportunities and support for local initiatives. Medical, Dental, and Vision. Multiple plans, including a $0 premium option for employee health insurance with employer HSA contributions. 401k match. Generous 401k match. Paid Time Off. 3 weeks of PTO in the first year. Parental Leave. Paid parental leave to bond and care for new additions. Disability and Life Insurance. 100% employer-paid. Pre-Tax Commuter Benefits.

How to Apply & What to Expect You'll receive an email when we've received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with a leader. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that welcomes challenges and rises to any occasion. We celebrate collaboration, respect, and encouragement through frequent team events and cross-departmental meetings. As a fast-growing e-commerce jeweler, we seek bright and passionate people who can make an impact from day one and grow with the company. Brilliant Earth values diversity and inclusion and is committed to equal employment opportunities. We prohibit harassment or discrimination based on sex, race, religion, color, national origin, disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by law. If you need assistance or reasonable accommodation completing an application, please reach out to accommodations@brilliantearth.com. #J-18808-Ljbffr