MDVIP Overview MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary The Manager, PCC Sales, manages and develops business relationships with MDVIP affiliated physicians and prospects through assigned inbound and outbound telephone sales campaigns and reports to the Director of Patient Sales Call Center. The Manager manages established transition and community joiner initiatives in coordination with other teams, develops new sales strategies to personalize efforts and maximize sales results. They oversee Sales Supervisors and Representatives, directly and/or indirectly, are responsible for executing campaign strategies, providing quality service, and the achievement of production metrics. They ensure the team is properly trained and demonstrates a thorough understanding of MDVIPs sales and service techniques and ensures staff receive effective and timely feedback to continue to maximize performance. Key Responsibilities Effectively manages and develops campaign strategies to achieve desired sales outcomes. Manages supervisory and direct staff. Designs and implement sales and service training as required. Ensures new hires are effectively trained and integrated into the organization for effective engagement. Collaborates with interview team to identify and select top candidates for hire. Team goals are achieved. Assists in the selection process for new hires and ensures effective training resources are provided. In collaboration with the Patient Contact Leadership team, maintains staffing levels for maximum productivity and quality. Accounts for attendance of staff and documents all HR requirements. Implements policies, procedures, and programs for training, goal setting, and developing standards and benchmarks to evaluate staff performance and increase employee satisfaction. Coaches and develops supervisors on managing operational issues, as well as providing effective coaching and timely feedback to team members. Provides sales and overall operational support to Patient Contact Center as scheduled as the Manager on Duty (MOD). Develops continuous process improvements for call handling to increase productivity, quality, and profitability. Monitors individual and team metrics; identifies performance gaps and implements corrective strategies to drive results. Maintains focus on sales targets and KPIs, driving the team to consistently achieve or exceed performance benchmarks. Key Competencies Creates a positive and productive work environment that fosters accountability, recognition, and continuous improvement. Demonstrates a deep understanding of sales techniques (e.g., consultative selling, objection handling) and applies them to support team success. Proven ability to lead and develop high-performing teams in a metrics-driven environment, with a focus on customer/member satisfaction. Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining quality and compliance standards. Minimum Qualifications Five (5) years of professional experience. Three (3) years of supervisory experience. Three (3) years managing in/outbound call center sales teams. Three (3) years of customer service and sales experience within a membership organization or similar leadership experience within a call center. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Preferred Qualifications Bachelor's degree Five (5) years in a sales leadership role, preferably in a call center or tele sales environment with demonstrated success in managing performance and driving results. Why Join MDVIP? Be part of a mission-driven organization leading innovation in personalized healthcare. Drive transformation and growth in a dynamic, fast-paced environment. Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. Comprehensive benefits: health, dental, vision insurance, and retirement plans. Professional development: access to ongoing training and leadership development programs. Positive work environment: consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.