PRIMARY RESPONSIBILITIES: Customer Service and Sales Support Answer the main HQ door, manage/answer the main phone line, and check in visitors

Oversee retail customer pickup orders, including ensuring our entry space is clean and welcoming, arranging picked orders on shelves, greeting customers and getting their orders, and following up with customers who do not pick up their orders in a timely manner Assist with e-commerce customer service inquiries sent to orders@bigspoonroasters.com. Primary examples include: Order change requests Discount code questions Shipping issues, including communication with carriers Product quality concerns Product availability Subscription questions and adjustments Payment issues Provide planning and execution support for on-site and local events Maintain customer lead (B2B retailer) recommendation sheet Maintain detailed records of customer inquiries, complaints, and product issues, ensuring each incident is logged accurately in the system for quality control and customer satisfaction purposes Assist Sales Manager with sales trip planning Coordinate the claim and credit process for ecommerce parcels Marketing Support Customer Engagement Manage info@bigspoonroasters.com inbox - review, prioritize, and address/transfer/escalate all inbound retail customer questions and concerns Social media posting and scheduling Social media monitoring, outreach, and engagement (comments, DMs), including responding to comments and proactive interactions Assist with SMS inbox management Monitor and respond to Google, Faire, Amazon, and other third-party reviews, e.g., Yelp Inbox and social media monitoring outside of normal office hours Content Draft marketing copy from source material Assist in ideation, creation, and execution of original social media/marketing content Manage communications with creative collaborators Proofread/Proof content across our platforms and for internal documents/signage Assist in creating features, recipes, and announcements for online blog Web Presence Regularly review Big Spoon and third-party sites to ensure products, photography, and videography are up to date Monitor pricing across all sites and flag any anomalies to drive consistency Publish blog posts and job postings Participate in meetings with outside digital marketing agency Collateral & Signage Manage physical sign-making, printing, and laminating Monitor collateral material inventory and submit purchasing requests for new or low materials Handle annual vendor documentation requests for non-GMO certification and food safety requirements Maintain and update the internal packaging reference board to ensure current designs and specifications are accurately displayed for team use Organize, clean, and archive files on our shared drive Maintain internal Limited Batch sheet and record entries on drive Prepare for and actively participate in sales, marketing, and cross-functional meetings

DESIRED ATTRIBUTES: Demonstrated understanding of and passion for Big Spoon Roasters goals, values, and standards

Exceptional written and verbal communication skills and attention to detail; excellent self- proofreading

Strong analytical, problem-solving, and decision-making skills; process orientation High level of comfort with computers and software systems; knowledge of Adobe Creative Suite, Microsoft 365, CIN7, Canva, and Shopify a plus Ability to take direction, learn quickly, and work toward goals independently. A person who needs frequent follow up or reminders about responsibilities and pending projects will not be suited for this job

High personal standards; proactive approach; clear sense of accountability and self-improvement An all-hands-on-deck attitude. Big Spoon Team Members should be willing to roll up their sleeves and tackle a wide range of tasks in order to help however they can!

Excitement about growth and the challenges and opportunities growth brings Bachelors degree or 2-3 years of applied experience

EMPLOYEE BENEFITS Medical, dental, and vision insurance

Gym / Fitness / Wellness reimbursement Local Farm Community Supported Agriculture (CSA) reimbursement Matching IRA retirement plan contribution up to 3% of salary One 13oz jar of Big Spoon Roasters nut butter per week 10 paid holidays per year 10 days of PTO to start, increasing with tenure 4 personal sick days per year

Big Spoon Roasters provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. recblid 4vzq7nmm4z6h4vagfkw3omhuz5jrs6