Full Time Parts Sales Advisor

Qualifications:

Excellent communication skills

Ability to meet company's production and quality standards

Grasping/grabbing with hands

Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service

Responsibilities:

Ability to read and comprehend instructions and information

Spend time indoors in air-conditioned areas

Bending, twisting and/or stooping

Kneeling and/or squatting on a regular basis

Lifting 25 lbs to 50 lbs

Reaching and/or lifting overhead

Repetitive hand/finger movement on a regular basis

Pushing and pulling on a regular basis

Devote oneself to insuring satisfaction to customers

Determine management, production and quality requirements by asking questions and listening

Attend company meetings as required

Maintain a follow-up system that encourages follow through with assigned projects

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Understand the terminology of the business and keep abreast of technology changes in products and services

Know and understand the federal, state and local requirements which govern the company's business

Follow lawful directions from supervisors

Understand and follow work rules and procedures

Participate in performance management

Interact well with others and be a positive influence on employee morale

Uphold the company's non-disclosure and confidentiality policies and agreements

Work evening, weekend and holiday work hours as required

Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job

Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements

Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job

Provide information regarding the associated cost of parts required on repair orders

Keep inventory control system and parts catalogue up to date

Inform service personnel when back ordered or special order parts are received

Accept and follow through on lawful directions from supervisors

Be polite and friendly, greet customers promptly and deliver exceptional customer service

Be able to communicate this knowledge

Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories

Work with multiple customers at once if needed while still providing individual customer satisfaction

Keep customer mailing lists up to date

Work with customers to determine parts and accessories needs and explore merchandise in catalogues

Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase

Conduct telephone transactions courteously and promptly

Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases

In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory

Prepare the product for presentation on the showroom floor

Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers

Become proficient and familiar with computer systems necessary for parts and accessories management

Periodically carry out physical inventory of merchandise