We’re looking for an experienced and dynamic Hotel Operations Manager to assist the general manager in leading and overseeing the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service in accordance with the brand standards. The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management. Responsibilities: • Assist in overseeing and coordinating daily hotel operations to ensure a seamless guest experience • Assist in developing and implementing operational policies and procedures to enhance efficiency and service quality • Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows • Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed • Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards • Develop and maintain positive relationships with vendors, suppliers, and local businesses • Handle guest concerns and complaints with professionalism and a commitment to resolution • Stay informed about industry trends and best practices to drive continuous improvement • Operate the front desk as needed to ensure efficient running of the day-to-day operations of the property Qualifications: • Proven experience in hotel operations management, with a track record of successful leadership • Strong analytical and problem-solving skills • Excellent communication and interpersonal abilities • Proficiency in hotel management software and Microsoft Office applications • Demonstrated ability to drive revenue growth and optimize operational efficiency • Leadership and team management skills, fostering a positive and collaborative work environment • Knowledge of health and safety regulations and best practices • Flexibility to work irregular hours, weekends, and holidays as needed Compensation: $16 - $18 hourly

• Assist in overseeing and coordinating daily hotel operations to ensure a seamless guest experience • Assist in developing and implementing operational policies and procedures to enhance efficiency and service quality • Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows • Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed • Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards • Develop and maintain positive relationships with vendors, suppliers, and local businesses • Handle guest concerns and complaints with professionalism and a commitment to resolution • Stay informed about industry trends and best practices to drive continuous improvement • Operate the front desk as needed to ensure efficient running of the day-to-day operations of the property