Through relationship building and prospecting, profitably increase sales of parts, service and body shop products to assigned customers.

Responsibilities:

Achieve sales objectives to assigned accounts

Establish and develop relationships through personal interaction with customers

Identify target accounts and action plans to increase sales

Complete and update Account Profiles on assigned accounts

Contact new credit account customers within 15 days

Timely resolution of customer complaints

Address pricing, product, or customer service issues with customers

Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc.

Sales Representative Training – sales skills, product knowledge, computer systems. Plus, International mandatory and volunteer training.

Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”

Develop, manage, and track customer incentive programs.

Promote, install, and administer Repair Link systems with customers

Collect market feedback to monitor and address competitiveness.

Request special pricing assistance (SPA’s) from International when needed.

Manage parts customer contact database (CRM).

Develop key vendor relationships.  Maximize utilization of supplier programs and resources.

Special projects as assigned by General Manager, Director, Parts and/or President

Maintain accurate customer records of all consignments.

Handle all elements of customer service to the assigned customer base.

Develop appropriate relationships with International personnel.

Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts.

Qualifications:

A high school diploma minimum

A minimum of (3) years medium and heavy-duty truck parts/service experience

A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred

Customer focused

Salesmanship

Organizational abilities

Ability to multi-task

Time management skills

Effective oral and written communication skills

Computer skills (PC and business system – i.e. CDK)

Appreciation of the need for teamwork and sincere desire to contribute as a part of the team

Excellent communication skills, including an awareness of others and an effective listening ability

Customer appreciation, a desire to satisfy customers and the ability to instill customer confidence

An ability to build the team with helpfulness and interaction in an outgoing, approachable manner

A commitment to customer satisfaction by addressing potential issues proactively

Honesty and integrity

Demonstrated ability in convincing others to gain support and influence

The ability to alter standard procedures and adjust accordingly despite changing circumstances

Candidate is highly motivated and willing to take initiative to achieve results beyond what is required.

Able to work collaboratively with others as part of a team and generate positive long-term results

Ability to be attentive and listen to others, allow others to speak, and are considerate of other opinions

The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances