Associate I, Retail Sales Floor The Associate I, Retail Sales Floor is responsible for ensuring the sales floor area is well stocked with product in an organized and presentable fashion. The associate will be in contact with customers and expected to be responsive in communication and provide excellent customer service. The associate is responsible for overall cleanliness of the sales floor, restrooms, and dressing room(s) (where applicable). Essential Functions: Meets or exceeds minimum productivity standards and expectations/Key Performance Indicator (KPI) for assigned duties. Ambassador of pricing according to Goodwill standards of quality and value of product (Good, Better, Best), which may include researching the item's value on the internet or utilizing other company tools and standards. Maintains a clean and organized sales floor by regularly cleaning and organizing shelves and racks, picking items up off the floor, putting away product(s) from racks, carts, or baskets, as well as putting away returned or unwanted item(s). Ensure sales floor areas are properly merchandised to standard (categorized, colorized, sized), responsible for making decisions to flex product to improve customer shopping experience, and increase sales. Assisting production by communication targeted needs for the floor to manager on duty. Provide excellent customer service to fellow staff and customers by adhering to the 10-foot rule (i.e., anytime you find yourself within 10-feet of a customer, you should smile, greet, make eye contact etc.) and answer product questions as needed. Rotate or pull old or unsold product(s) in a timely manner from the sales floor to ensure product selection is refreshed as necessary. Responsible for E-Commerce product identification and pulling from sales floor. Follow all retail center policies and procedures. Follow all safety processes and procedures to help provide a safe working environment for employees and customers. Crosstrain in other departments or areas; act as a back-up for other areas as required. Qualifications: Education: A high school diploma or equivalent is preferred. Experience: One (1) year of retail experience is preferred. Prior visual merchandising experience is preferred. Other: Must have attention to detail and ability to make decisions. Ability to use basic technologies to be able to follow company standards. Ability to use judgement to assess quality and value of product and pricing, researching value as necessary. Must be able to communicate effectively with customers, managers, supervisors, staff, and peers. Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime. Core Competencies: Communication, Level 1 Customer Focus, Level 1 Excellence, Level 1 Knowledge and Skills, Level 1 Teamwork, Level 1 Trust, Level 1 Functional Competencies: Time Management Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. We promote a Safe & Drug-free Workplace. Physical Requirements: LIFTING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - FREQUENTLY Light: 14 lbs & under - CONTINUOUSLY CARRYING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - FREQUENTLY Light: 14 lbs & under - FREQUENTLY PUSHING/PULLING - FREQUENTLY REACHING: Above Shoulder - FREQUENTLY At Shoulder - CONTINUOUSLY Below Shoulder - CONTINUOUSLY TWISTING - CONTINUOUSLY BENDING - FREQUENTLY KNEELING/CRAWLING FREQUENTLY SQUAT - FREQUENTLY CLIMBING: Use of legs only (stairs) - OCCASIONALLY Use of arms & legs (ladders) - OCCASIONALLY HEARING - FREQUENTLY VISION: Visual, close - CONTINUOUSLY Visual, distant - OCCASIONALLY Visual, depth perception - FREQUENTLY Visual, color vision CONTINUOUSLY HANDS/FINGERS: Simple grasping - CONTINUOUSLY Fine Manipulation - CONTINUOUSLY Repetitive Movements - CONTINUOUSLY WALKING - FREQUENTLY STANDING - CONTINUOUSLY SITING - NEVER SPEAKING - OCCASIONALLY Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities