Discover Your Potential at DSW! At DSW, our shoes are more than just footwear; they are a reflection of who we are, enhancing our confidence and encouraging our true selves. By joining DSW, you will be part of a dynamic community that values diverse perspectives and the power of inclusion. Together, we empower each other and our customers to put their best foot forward. We invite you to be part of our exciting journey as we continue to evolve. Reports to: Store Manager and/or Customer Experience Leader (CEL) Our Core Values: We Love What We Do: Bring positivity and enthusiasm to your work. We Own What We Do: Embrace feedback and view change as a chance for growth. We Do What's Right: Uphold honesty and integrity in every action. We Belong: Appreciate diverse experiences and welcome different viewpoints. Key Responsibilities: Empower Customers: Provide exceptional, personalized service by welcoming every customer warmly, reading their cues, and addressing their needs effectively. Enroll customers in the DSW Loyalty program and share its benefits. Answer product queries and handle transactions, whether in-store or online. Commit to a Positive Retail Environment: Ensure a clean, organized, and safe store atmosphere. Maintain cleanliness by removing trash, organizing displays, and tidying common areas. Receive freight, prepare merchandise, and keep stockrooms organized. Utilize Technology for Customer Engagement: Leverage digital tools to enhance customer experiences. Complete fulfillment tasks, including locating, inspecting, and packaging products for pickup or delivery. Use company devices, like registers and phones, to assist customers. Conduct additional tasks as assigned by management. Prioritize Customer Needs: Transactions must be accurate and comply with DSW protocols. Handle cash accurately and independently. Collaborate with the Customer Experience Leader on service challenges. Adhere to all asset protection measures. Engage and Energize: Contribute positively to the team environment. Participate in team meetings and relevant training. Be open to constructive feedback and support team inclusivity. Required Skills: Flexible availability to meet business demands. Friendly, professional demeanor focused on customer service. Ability to work efficiently to meet time-sensitive expectations. Strong verbal and written communication skills. Tech-savvy for effective customer interaction. Capable of standing or walking for extended periods. Ability to lift up to 50 pounds frequently. Willingness to perform physical tasks such as stooping and kneeling. Experience: No prior retail experience is necessary, and we welcome enthusiastic candidates eager to learn!