Overview PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work, everyday life, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. Customers can explore our offerings in over 400 Express retail stores, Express Factory Outlet stores, and 50 Bonobos Guideshops, as well as online. Since its launch in 1980, Express has embraced a design philosophy rooted in modern style, ensuring customers look and feel their best, no matter the occasion. The Company operates over 400 retail and outlet stores throughout the United States and Puerto Rico, alongside the Express.com online store and mobile app. Store Name Towsontown Responsibilities Join our team as a Part-Time Retail Sales Associate Keyholder! You will play a vital role in delivering an exceptional in-store shopping experience and will also be responsible for executing various opening and closing procedures. Key Responsibilities Execute opening and closing procedures, including balancing registers, preparing deposits, and activating the security system. Handle overrides at checkout when necessary. Maintain a tidy and organized sales floor, checkout, fitting rooms, and stockroom to create a safe and inviting environment for customers. Adhere to company policies and procedures to ensure safety for both associates and customers. Assist with product launches and changes in accordance with company standard operating procedures. Deliver excellence in all aspects of the customer experience model. Process transactions quickly and accurately to minimize customer wait times. Address customer service-related issues promptly, determining resolutions or escalating to Store Management as needed. Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation. Perform other essential functions as directed by your supervisor. Required Experience & Qualifications Education: High School diploma or equivalent. Experience: 0-2 years of relevant job experience, with a minimum of 6 months in a retail setting. Proficient in using technology (iPad, registers). Availability to work nights, weekends, and during non-business hours. Meets physical requirements of the role. Critical Skills & Attributes Previous retail experience preferred. Outstanding customer service skills with the ability to interact positively with customers. Strong verbal and written communication skills, especially with customers and team members. Proven collaborative skills and a demonstrated ability to work well within a team atmosphere. Benefits and Compensation PHOENIX offers a variety of benefits aimed at safeguarding the health and long-term financial security of its full-time associates, including: Medical, pharmacy, dental, and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discounts. Paid time off. Parental leave for new parents. Part-time associates can benefit from individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance. They may also be eligible for paid sick leave, public health emergency leave, and to participate in the 401(k) programs with company match. Additionally, part-time associates can enjoy an Express merchandise discount, take part in the Learn & Earn incentive program, and access voluntary benefits through YouDecide. The actual compensation offered will depend on various factors, including work location, education, skills, and experience. Pay Range $15.00 - $20.80 per hour Closing PHOENIX is an equal opportunity employer and does not discriminate based on protected characteristics. We only hire individuals authorized for employment in the United States and are committed to providing reasonable accommodations for individuals with disabilities. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies without a signed Master Service Agreement and HR approval.