Responsibilities

: Partner Technical Engagement & Solution Architecture:

Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities

Lead service definition and solutioning workshops aligned to partner delivery frameworks

Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments

Support rapid prototyping and MVP build to validate solutions ahead of full rollout

Service Enablement & Operational Readiness:

Own technical onboarding for new MSP partners entering the Global MSP Program

Build and deliver hands-on training, architecture guides, playbooks, and reference designs

Guide partners through operational readiness milestones—from technical validation to in-market readiness

Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value

Internal Collaboration & Product Influence:

Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D

Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways

Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap

Sales Support & Strategic Alignment:

Partner closely with the Account Director to support technical validation during pre-sales cycles

Participate in partner QBRs, service governance calls, and joint business planning with a solution focus

Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling

Qualifications:

5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles

Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts

Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks

Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation

Comfortable working across highly matrixed global teams, both internally and with partners

Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral

Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights

You’ll be a technical counterpart to the Account Director, jointly owning the partner’s success from both a commercial and technical lens

You’ll act as a bridge between the field and product—ensuring that what gets built enables real-world partner services at scale

You thrive in collaborative, cross-functional environments and are comfortable navigating ambiguity as TeamViewer grows its MSP program

Additional information:

Work location is Remote, USA (Ideally East Coast)

Competitive compensation including stock-based options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive Health insurance package including 100% employer-paid medical coverage

Up to 12 weeks of Parental Leave

Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings

Open door policy and casual dress code

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