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Overview:

We are seeking a highly skilled Product Manager with strong expertise in Sales & Support technologies and a proven track record of driving AI/ML initiatives, including Generative and Agentic AI. The ideal candidate will have hands-on experience in shaping product strategy, collaborating across functions, and delivering scalable AI-powered solutions that elevate customer experience and business growth.

Key Responsibilities:

Define and execute product strategy and roadmap for AI-powered Sales & Support solutions. Lead the design, development, and implementation of AI/ML solutions (Generative AI, Agentic AI). Collaborate with engineering, data science, design, and business stakeholders to deliver impactful products. Leverage AI ecosystems (Azure OpenAI, Amazon Bedrock, AWS SageMaker) to build scalable solutions. Analyze customer needs, market trends, and business goals to shape product features and priorities. Measure success through key metrics and continuously iterate to improve performance and adoption. Drive alignment between cross-functional teams, ensuring timely delivery and stakeholder satisfaction. Qualifications: Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). 5+ years of Product Management experience with a focus on Sales & Support technologies. Proven expertise in AI/ML implementation , including Generative AI and Agentic AI . Strong knowledge of AI ecosystems such as Azure OpenAI, Amazon Bedrock, and AWS SageMaker . Excellent analytical, problem-solving, and communication skills. Demonstrated ability to lead cross-functional collaboration and deliver measurable business outcomes.